Associate Manager, Health & Benefits, Malaysia

Overview of the role

As part of the health & benefits team, this role is primarily to develop and grow our H&B business in Malaysia. This would include active business development and pipeline management, provide technical training, client sales/ servicing support and to deliver on H&B strategy and BD projects.

Performance Objectives

Clients

• Support health & benefits projects and proposals development
• Project delivery and account management. This would include serving as the contact for internal stakeholders and clients on delivery of services.
• Sales management, ensuring the progress against established objectives, budget, timeline, deliverables and quality standards
• Develop benefits propositions, liaising & negotiating with stakeholders and prepare client solutions & recommendations. This would include (but not limited to) day to day vendor collaboration, building/refining processes and developing marketing/sales materials
• Manage client expectations and raise appropriate issues to Practice Leader

Financial

• Revenue Target for H&B consulting projects and fee/commission based brokerage clients
• Manage an active and healthy sales pipeline that is aligned to revenue target

Excellence

• Conduct benchmarking studies and other research; provide value added analyses and summaries
• Analyse and compare vendor products, services and contracts
• Design, distribute and evaluate responses to surveys and RFPs
• Communicate and liaise effectively with colleagues and clients regarding data collection and project execution
• Maintain and update of all sales material
• Claims analysis report writing

People

• Build strong relationships internally and collaborate effectively on cross-functional teams
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
• Responding knowledgeably and quickly to champion questions

The Requirements

• Strong EB business development background. Proven experience with high corporate deals closing ratio
• Flexibility and proven ability to diagnose and resolve issues; strong client service orientation
• Strong written and verbal communication skills
• Ability to ask the right questions and seek help where appropriate
• Ability to work both independently and on client teams and enjoy a fast-paced environment
• Sense of accountability; owning one’s work and taking pride in it
• Self-starter; interest in continually challenging oneself and willingness to step outside of one’s comfort zone
• Interest and ability to think beyond the task at hand and understand how one’s work fits into the broader landscape