Customer Sales Agent

Hilton Malta is recruiting for a Customer Sales Agent (Receptionist) on Part-Time basis, within the Front Office Department.

As the first and last point of contact for our guests, the Customer Sales Agent plays a vital role in creating exceptional and memorable experiences while reflecting Hilton's commitment to hospitality excellence. The successful candidate will demonstrate professionalism, attention to detail, and a genuine passion for delivering outstanding guest service.

The position will assist in the following

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• Deliver a warm, professional, and personalized welcome to all guests, ensuring an exceptional arrival and departure experience.
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• Perform efficient check-in and check-out procedures in accordance with Hilton brand standards and operational procedures.
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• Build positive relationships with guests by anticipating needs and exceeding expectations throughout their stay.
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• Promote hotel facilities, services, room categories, dining outlets, and special offers to maximize guest satisfaction and revenue opportunities.
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• Handle guest enquiries, requests, and concerns promptly, professionally, and effectively.
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• Resolve guest complaints with empathy and efficiency, ensuring a positive outcome and recovery of the guest experience.
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• Maintain accurate guest profiles, reservation details, billing information, and cashiering records.
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• Coordinate closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure seamless service delivery.
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• Ensure all guest interactions comply with Hilton's service standards, policies, and procedures.
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• Support the Front Office operation in achieving departmental objectives, guest satisfaction targets, and revenue goals.
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• Maintain a professional appearance and represent the Hilton brand with integrity at all times.
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• Contribute positively to a collaborative team environment and support colleagues when required.

The ideal candidate will possess

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• A genuine passion for hospitality and exceptional customer service.
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• Excellent communication and interpersonal skills.
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• A positive, energetic, and professional attitude.
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• Strong problem-solving abilities and attention to detail.
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• The ability to remain calm and professional in a fast-paced environment.
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• Strong organizational and multitasking skills.
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• Confidence in handling guest interactions and resolving challenging situations.
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• Proficiency in Microsoft Office applications and hotel management systems.
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• Minimum one year of experience in a Front Office, Guest Relations, or customer-facing role, preferably within a five-star hotel environment.
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• Excellent command of spoken and written English.
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• Flexibility to work shifts, including nights, weekends, and public holidays.
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• Eligibility to work in Malta.

The following will be considered an asset

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• ITS qualification or equivalent certification in Hospitality Management.
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• Previous experience with Opera Cloud or Opera PMS.
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• Knowledge of Maltese.
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• Additional languages, particularly Italian, French, German, Russian, or Spanish.