HR Helpdesk (BGC Taguig)

Work Setup: Onsite

Work Location: BGC, Taguig

Qualifications

• College graduate in human resources, Psychology, Business Administration, or related field.
• 1 to 2 years of HR Shared Services, HR Helpdesk, CS or HR Operations experience.
• Experience with HRIS, ticketing systems or case management tools is an advantage.
• Strong communication and customer service skills.
• Ability to handle confidential employee information with discretion.
• Willing to work onsite in BGC, Taguig City.
• Can start ASAP.

Key Responsibilities

• Respond to employee inquiries through phone, email, chat, or ticketing systems.
• Provide guidance on payroll, benefits, leave, and HR policies.
• Maintain accurate case documentation and employee records.
• Process employee data updates and HR transactions.
• Escalate complex issues to HR specialists and leaders as required.
• Meet service level agreements (SLAs) and quality standards.
• Support continuous improvement initiatives within the HR service delivery team.