Senior UX Designer at The United Illuminating Company

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About The Role

Senior UX Designer

Reports to: Supervisor - Technical Systems

Location: In Office, Orange CT

The base salary range for this position is dependent upon experience and location, ranging from

$116,640 - $145,800

What We Offer

Competitive benefits and growth opportunities
Generous performance‑based bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance
Tuition reimbursement
Professional development and clear career‑advancement pathways

For more information, please visit: Benefits - Avangrid

JOB SUMMARY

The position of Senior User Experience Designer sits within the Processes and Systems team that services all operating companies within Avangrid Management Company. Avangrid is part of Iberdrola, a global energy leader, the number one producer of wind power, and one of the world's biggest electricity utilities by market capitalization. The group supplies energy to over 100 million people in the countries in which it operates.

We’re looking for an experienced professional who will ensure customer satisfaction and trust amongst Avangrid’s family of leading brands. In this role, you will be responsible for continuously looking for ways to improve our Networks Operations products, ensuring that customers have a seamless, value-add experience when engaging with the Avangrid brands. This position is intended for someone who is customer obsessed, consistently works to uncover opportunities to improve the User Experience and can work cross-functionally to solve issues.

We are looking for someone who is data-driven and also understands the importance of empathy and compassion as it relates to serving customers. This person is excited to map customer interactions and ultimately deliver a seamless experience to our customer base of 3M+ households.

MAJOR ROLES AND RESPONSIBILITIES (scope of work, list of tasks/responsibilities, describe primary relationships/works with):

Collaborate with Principal UX Designers and Junior Designers to lead activities within the team.
Execute product design activities within agile product development teams, including requirements visualization, participatory design, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, UX copywriting, and visual designs.
Partner with digital business stakeholders to define experience strategies that achieve business goals.
Work across functional teams to understand business and feature requirements, breaking down features into user stories, and providing detailed design prior to story acceptance.
Provide feedback and direction to ensure intuitive and innovative solutions, driving consistency by following established design principles and guidelines.
Collaborate with UX researchers and product leaders to test and optimize the end-to-end digital experience.
Assess and optimize the performance of new and existing products/services through usability testing and analytics data interpretation.
Present work to product stakeholders and leadership teams.
Lead partner vendors and design agencies when internal resources aren't available.
Ensure design work aligns with the design system.
Advocate for the customer's needs throughout the process.
Create user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to enhance organizational understanding of our users.
Facilitate design-centered workshops and visioning exercises with cross-functional stakeholders based on research-identified opportunities.

JOB REQUIREMENTS

Skills/Abilities

6-8 years of experience in UX/CX, product design or interaction design.
Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
Proficiency in current design and prototyping tools. Ability and interest in learning new tools as projects require.
Proficiency in accessibility best practices and adhering to WCAG 2.2 standards
Driven by user-centered and design thinking methodologies.
Knack for creative problem solving and innovative solutions.
Fluency in best practices for web-based information architecture and design.
Experience building and shipping features/products that encompass an end-to-end experience across a variety of platforms.
Demonstrated ability designing intuitive and meaningful mobile apps.
Adept and efficient at creating multiple UX options for a given business problem.
Solid hands-on experience with Figma, Figjam, Miro, and other prototyping tools.
An understanding of common development technologies and how they apply to design solutions.
Clear and articulate written and verbal communication and strong interpersonal skills, and proven track record of presenting and influencing stakeholders and senior management.
A strong portfolio that demonstrates your stellar designs and tells the story of your approach and design process to solve complex problems driven by data.
Strong organization, attention to detail, and time-management skills.
Ability to work independently and collaboratively.
Past experience creating customer journey maps or service design blueprints is a plus.
Past experience and interest in leveraging generative AI a plus.

#LI-Onsite

Company

THE UNITED ILLUMINATING COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email hidden].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.