People Operations Specialist

Key Responsibilities

1. Payroll Administration

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Prepare, validate, and maintain payroll input data, including:
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New hires
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Employee movements
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Salary changes
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Overtime
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Allowances
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Benefits

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Deductions
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Final pay adjustments
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Perform payroll data audits and reconciliation activities to ensure data integrity and accuracy.
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Coordinate payroll activities with Finance and external payroll vendors.
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Support payroll processing schedules and ensure timely submission of payroll inputs.
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Assist in payroll-related investigations, corrections, and employee inquiries.
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Maintain payroll records and supporting documentation.
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Support year-end payroll activities and government reporting requirements.

2. Compensation and Benefits Administration

• Support the administration of employee benefits programs.
• Coordinate enrollment, updates, and changes to company benefits.
• Process and monitor:
• HMO enrollments
• Life insurance administration
• Government-mandated benefits
• Company-sponsored benefits
• Serve as liaison between employees and benefit providers.
• Maintain records of employee benefit eligibility and participation.
• Assist in employee benefits communication and orientation sessions.

3. Government Compliance Administration

• Coordinate statutory requirements relating to:
• SSS
• PhilHealth
• Pag-IBIG
• BIR
• Prepare and monitor required government submissions and documentation.
• Support employee concerns regarding government contributions and benefits.
• Ensure payroll-related processes comply with Philippine labor laws and statutory regulations.
• Stay updated on relevant government regulations affecting payroll and benefits administration.

4. Employee Lifecycle Administration

Onboarding

• Prepare employment documentation and onboarding requirements.
• Coordinate pre-employment requirements.
• Facilitate employee orientation logistics and onboarding administration.
• Maintain onboarding tracking and documentation.

Employee Changes

• Process promotions, transfers, salary adjustments, employment status changes, and organizational updates.
• Maintain employee records and personnel files.

Offboarding

• Coordinate employee separation processes.
• Monitor clearance activities.
• Process separation documentation and final pay requirements.
• Maintain complete employee records following separation.

5. HR Operations and Data Management

• Maintain employee records and HR documentation.
• Ensure employee data within HR systems is accurate and updated.
• Support HR audits and compliance reviews.
• Manage HR operational trackers and databases.
• Prepare standard HR documents and employee correspondence.
• Ensure compliance with company record retention and document management standards.

6. Employee Support and HR Service Delivery

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Serve as a primary point of contact for employee inquiries related to:
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Payroll
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Benefits

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Leave administration
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Employee records
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HR processes
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Provide timely and professional responses to employee concerns.
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Escalate complex matters to the appropriate P&C leadership team.

7. Reporting and Analytics

• Generate recurring and ad hoc reports, including:
• Headcount reports
• Attrition reports
• Payroll reports
• Benefits administration reports
• HR operational metrics
• Ensure data accuracy and completeness in all reports.
• Assist leadership in gathering and validating employee data for decision-making purposes.

8. Process Improvement and Operational Excellence

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Identify opportunities to improve payroll and HR operational processes.
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Support implementation of process improvements and automation initiatives.
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Develop and maintain SOPs, workflows, forms, checklists, and process documentation.
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Participate in HR systems enhancements and operational improvement projects.
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Promote continuous improvement within the People & Culture Operations function.
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Qualifications & Experience

• Bachelor’s degree in Human Resources, Psychology, Business Administration, Finance, Accounting, or a related field.
• 3–5 years of progressive experience in HR operations, payroll administration, HR shared services, compensation and benefits administration, or employee data management.
• Hands-on experience preparing, validating, reconciling, and coordinating payroll inputs.
• Experience supporting employee lifecycle processes such as onboarding, changes, movements, documentation, and offboarding.
• Experience working with HRIS platforms, payroll systems, employee databases, or HR reporting tools.
• Working knowledge of Philippine payroll, statutory benefits, and HR documentation requirements.
• Exposure to multi-country payroll, global shared services, or cross-border HR operations is an advantage.