Customer Service Representative

At Layup Parts, we're developing the technology that will build the future.

We're a manufacturing technology company replacing months of lead time with days, using proprietary software, automation, and advanced manufacturing systems built for speed. Our customers are inventing what's next, in aerospace, defense, robotics, and beyond. To keep up with them, manufacturing has to change. That's what we're building.
This role is the operational hub between our customers and our production floor, owning orders from entry through invoicing while keeping buyers informed every step of the way. You'll manage order flow in our ERP system and handle the administrative work that keeps our customer accounts accurate and our service levels on target.

What You'll Do

Own order entry from start to finish, keeping every order accurate and moving the moment it hits our ERP system

Be the first voice of confidence buyers hear, sending fast, on-point order acknowledgements that set the tone for the whole relationship

Partner closely with production to give customers real-time, reliable visibility into completion and shipping dates

Team up with logistics and outside partners to get completed orders processed and out the door without a hitch

Keep the finish line clean by routing completed jobs through the ERP system so accounting can invoice customers accurately and on time

Take ownership of your response time and accuracy targets, protecting and elevating Layup's reputation with every customer rating

Serve as the go-to first contact for calls, emails, and chats, routing every inquiry to the right team without delay

Step in on escalations, working with sales, management, and QC to turn problems into resolved, satisfied customers

Give the sales team a boost by handling the order-related admin work that keeps deals on track

Represent Layup on customer supplier portals, keeping our information sharp, current, and professional

Be the keeper of accurate customer account records, keeping billing and shipping addresses, contacts, and payment terms current and trustworthy

What We're Looking For

Strong verbal and written communication skills

Active listening and problem-solving ability

ERP software experience

Comfort supporting customers across multiple channels (phone, email, chat, social media)

Solid data entry and documentation skills

Basic troubleshooting skills

Understanding of company products and services

Bonus Points
Prior experience operating in a manufacturing environment