Sales Back Office Executive

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period so your application can move forward.

Key Accountabilities

• Manage BO mailbox and process requests for activity creation within agreed SLAs.
• Create and validate telecom activities including:
• New line activation, Migration, SIM swaps, VAS, Upgrade/Downgrade, Renewals, RSO, Fixed services, MNP, Finance approvals for devices, and new prospect creation.
• Perform end-to-end document verification prior to activity creation, including:
• Establishment Card, Trade License, Proposal, SPR, Work Instructions, SOF, Appendix, AS registration (EDMS/CRM), Authorized Signatory documents (LOA, EID, POA), and Employee list (MOL).
• Ensure accuracy and compliance before submission to billing and CRM systems.
• Coordinate with internal teams for pre- and post-sales activations:
• Cross-verify accounts and services in BSCS & CRM
• Liaise with Logistics for device/SIM deliveries
• Coordinate with RRMC/Document Management for AS registration
• Work with MNMI for BSCS & CRM account replication
• Engage DSP team for customer appointments and tracker validation
• Maintain proper documentation, system updates, and audit readiness.

Qualifications, experience, skills and competencies

Qualifications

• Minimum Bachelor’s Degree

Experience

• 8 years’ experience in back-office role

Skills

• Independent and kick-starting approach
• Solid communication skills
• Excellent time management, and organization skills
• Professional appearance and presentation required
• Extensive knowledge in Accounts
• Competitive analysis
• Price management