Veterinary Receptionist / Client Service Representative

About The Role

&lt;p&gt;&lt;strong&gt;Festival Animal Clinic&lt;/strong&gt; is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Schedule and compensation:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Compensation: &lt;strong&gt;amp;amp;lt;span class=&quot;marker&quot;&gt;18 - $20&lt;/span&gt;&lt;/strong&gt; per hour, for each hour worked&lt;/li&gt;
&lt;li&gt;This is a &lt;strong&gt;&lt;span class=&quot;marker&quot;&gt;full-time&lt;/span&gt;&lt;/strong&gt; position, with a flexible schedule and availability needed&amp;nbsp;&lt;strong&gt;&lt;span class=&quot;marker&quot;&gt;Monday-Friday from 7:30am - 5:30pm with Tuesday afternoons off.&lt;/span&gt;&lt;/strong&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Full-time Benefits Package*:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health package: Medical, dental, and vision insurance&lt;/li&gt;
&lt;li&gt;Life insurance and disability&lt;/li&gt;
&lt;li&gt;Employee Assistance Program (EAP)&lt;/li&gt;
&lt;li&gt;401k with company match&lt;/li&gt;
&lt;li&gt;Paid time off in accordance with site policy and applicable law&lt;/li&gt;
&lt;li&gt;&lt;span class=&quot;marker&quot;&gt;Personal pet discount&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span class=&quot;marker&quot;&gt;Uniform allowance&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span class=&quot;marker&quot;&gt;&lt;em&gt;*Part-time team members may be eligible for limited benefits in accordance with company policy and state law&lt;/em&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;M&lt;strong&gt;inimum qualifications and skill set:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;&lt;span class=&quot;marker&quot;&gt;2+ years&lt;/span&gt;&amp;nbsp;of experience in a customer service, reception, or client-facing role&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Previous veterinary receptionist or healthcare-related front-desk experience preferred&lt;/li&gt;
&lt;li&gt;Proficiency in the following skills:
&lt;ul&gt;
&lt;li&gt;Ability to manage a multi-phone line system while assisting in-person clients&lt;/li&gt;
&lt;li&gt;Exceptional verbal and written communication skills&lt;/li&gt;
&lt;li&gt;Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations&lt;/li&gt;
&lt;li&gt;Strong organizational and time management skills&lt;/li&gt;
&lt;li&gt;Experience scheduling appointments and coordinating calendars preferred&lt;/li&gt;
&lt;li&gt;Ability to accurately process payments and maintain financial records&lt;/li&gt;
&lt;li&gt;Positive attitude and willingness to collaborate with a team&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;span class=&quot;marker&quot;&gt;Why choose Festival Animal Clinic?&lt;/span&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;Festival&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;Animal&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;Clinic&lt;/span&gt; is a thriving three-veterinarian practice dedicated to providing compassionate, high-quality care in a supportive, team-oriented environment. &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;We&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;offer&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;a&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;wide&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;range&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;of&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;services,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;including&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;wellness&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;care,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;dentistry,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;diagnostics,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;surgery,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;acupuncture,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;and&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;advanced&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;treatment&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;options,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;allowing&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;our&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;team&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;to&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;make&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;a&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;meaningful&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;impact&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;on&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;the&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;health&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;and&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;well-being&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;of&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;pets.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;We are committed to delivering exceptional patient care &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;through&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;collaboration,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;continuous&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;learning,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;and&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;a&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;positive&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;workplace&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;culture.&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;Our&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;team&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;practices&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;low-stress,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;Fear&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;Free&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;handling&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;techniques,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;prioritizing&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;the&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;emotional&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;well-being&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;of&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;our&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;patients&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;while&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;creating&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;positive&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;experiences&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;for&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;both&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;pets&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;and&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;their&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;families.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;If&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;you&#39;re&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;looking&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;for&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;a&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;hospital&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;where&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;your&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;contributions&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;are&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;valued,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;professional&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;growth&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;is&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;encouraged,&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;and&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;you&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;can&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;thrive&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;as&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;part&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;of&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;a&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;dedicated&lt;/span&gt; &lt;span class=&quot;___1cs5bdp f1w7gpdv f5p0z4x&quot;&gt;team,&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;we&#39;d&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;love&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;to&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;meet&lt;/span&gt; &lt;span class=&quot;___xxxjie0 f1w7gpdv f1gqqdtu&quot;&gt;you.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;#LI-JG1&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Posting Date: 09/21/26&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;The application deadline is at least 5 days after the posting date.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;How to apply: Please click the &quot;apply&quot; link provided on the job posting platform.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;This is a good-faith estimate based on the role&#39;s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Pay Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$18&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$20 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [email hidden]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;https://westernvetpartners.com/candidate-privacy-policy/&quot; target=&quot;_blank&quot;&gt;