Front Desk Agent - Steady Extra (Paris LV)

As a Front Desk Agent, you will be responsible for processing guest arrivals and departures while delivering exceptional customer service. This role serves as a primary resource for guest inquiries, assists with reservations and hotel information, and resolves guest concerns in a professional, courteous, and efficient manner to ensure a positive guest experience.

• Process guest check-in and check-out transactions accurately and efficiently.
• Register guests, assign rooms, and collect all required guest information.
• Accommodate special requests and pre-register or block reservations as needed.
• Accept same-day and future reservations in accordance with hotel rates and selling strategies.
• Handle cash and credit transactions in compliance with hotel policies and procedures.
• Respond to guest inquiries regarding hotel services, property amenities, in-house events, local attractions, and directions.
• Resolve guest concerns and complaints professionally to maximize guest satisfaction.
• Assist guests with dining, entertainment, and other reservation requests when needed.
• Troubleshoot guest issues related to room billing, telephones, movies, and other hotel services.
• Process reservation cancellations in accordance with established procedures.
• Maintain and balance a daily cash bank of $1,000.
• Prepare guest key packets and ensure lobby materials and brochures remain fully stocked.
• Assist with guest service recovery efforts when appropriate.
• Stay informed of current hotel events, promotions, and property information to effectively assist guests.
• Act as a liaison between guests and hotel departments to ensure timely fulfillment of guest requests.
• Anticipate guest needs and deliver personalized service.
• Greet all guests warmly and professionally to create a welcoming experience.
• Answer telephones promptly and professionally.
• Maintain accuracy in cashiering, guest accounts, and reporting.
• Process casino status changes on guest folios and attach required documentation to checked-out folios.
• Keep workstations organized, clean, and adequately stocked with supplies.
• Generate shift reports and provide rate information for current and future dates.
• Perform other duties as assigned by management.
• Strong Interpersonal and communication skills.
• Self-starter with strong problem solving ability
• Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke
• Must be a team player and ability to work in a close knit environment, with constant co-worker involvement
• Must be able to complete several tasks at once with accuracy
• Must be able to stand for entire shift (an average 8 hour shift).
• Ability to perform reaching, stooping and/or crouching motions repeatedly
• Must be able to communicate verbally
• Must be able to stand for extended periods of time
• Must be able to lift 25lbs.

ADDITIONAL REQUIREMENTS

• One year experience in front desk or guest service field
• 6 months experience in basic computer knowledge
• Proficient in a second language would be beneficial.