Contact Center Representative I

Summary

Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.

Pay Range: (Depending on qualifications and experience)

Work Schedule: Monday-Friday, 8 a.m. - 5 p.m., On-site

Essential Duties & Responsibilities

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• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
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• Process service connections, disconnections, and transfers.
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• Assist customers regarding late payments and service restorations due to non-payment.
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• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
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• Provide information about various utility programs and services.
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• Other duties as assigned.

Minimum Qualifications

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• High School Diploma or GED.
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• 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Physical Requirements & Work Environment

Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.