Contact Center Representative I

Summary
Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.
Pay Range: (Depending on qualifications and experience)
Work Schedule: Monday-Friday, 8 a.m. - 5 p.m., On-site
Essential Duties & Responsibilities
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Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
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Process service connections, disconnections, and transfers.
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Assist customers regarding late payments and service restorations due to non-payment.
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Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
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Provide information about various utility programs and services.
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Other duties as assigned.

Minimum Qualifications

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High School Diploma or GED.
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2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.
Physical Requirements & Work Environment
Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.