Customer Success Coordinator at Auctane — Philippines

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;h2 style=&quot;text-align: left;&quot;&gt;&lt;img style=&quot;display: block; margin-left: auto; margin-right: auto; max-width: 100%;&quot; src=&quot;https://brand.auctane.com/uploads/fhmikF1ylz02TLjtkC429w.png&quot; alt=&quot;&quot; width=&quot;600&quot;&gt;&lt;/h2&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p style=&quot;color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;About us&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.&lt;/p&gt;
&lt;p&gt;The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.&lt;/p&gt;
&lt;p style=&quot;color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Our values&lt;/span&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;img style=&quot;max-width: 100%;&quot; src=&quot;https://postimg.cc/N5Q8NR10&quot; alt=&quot;&quot;&gt;Win as One. Delight Customers. Deliver Great Outcomes.&amp;nbsp;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p style=&quot;color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;About the role&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;The Customer Success Coordinator is responsible for handling the foundational level operations and day to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p style=&quot;color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;About the team&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to finish experience with GlobalTranz. The Customer Success Coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs.&lt;/p&gt;
&lt;p style=&quot;color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;What will you be doing?&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;Ensure all account activities are in accordance with established standard operating procedure for their assigned account&lt;/p&gt;
&lt;p&gt;Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasible for success&lt;/p&gt;
&lt;p&gt;Assist their pod members in ensuring that their assigned customer(s) are always satisfied in their partnership with GlobalTranz&lt;/p&gt;
&lt;p&gt;Work directly with Customer Success team members to ensure finance collections are being handled smoothly and in accordance with GTZ (or customer-specific contract) states&lt;/p&gt;
&lt;p&gt;Work directly with Carrier Sales to ensure they are following the customer’s SOP guidelines&lt;/p&gt;
&lt;p&gt;Capable of stepping in and managing their account(s) in the absence of respective team members&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Respond to all customer emails and phone calls within a timely fashion&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Proactively monitor customer shipments to ensure on-time load deliveries and pick ups&lt;/p&gt;
&lt;p style=&quot;color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;What are we looking for?&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;Extremely detail-oriented and goal-focused&lt;/p&gt;
&lt;p&gt;Willingness to learn on-the-fly while retaining coaching and training&lt;/p&gt;
&lt;p&gt;Proactivity toward daily tasks&lt;/p&gt;
&lt;p&gt;Available after-hours for any necessary customer urgent issues and needs that may occur&lt;/p&gt;
&lt;p&gt;Exceptional time management and organizational skills&lt;/p&gt;
&lt;p&gt;Demonstrate excellent written and verbal communication skills&lt;/p&gt;
&lt;p&gt;Excels in team-based environment&lt;/p&gt;
&lt;p&gt;Required to work a hybrid schedule including in-office hours&lt;/p&gt;
&lt;p style=&quot;color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;What will make you stand out?&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;Associate’s or bachelor’s degree preferred&amp;nbsp;&lt;/p&gt;
&lt;p&gt;1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p style=&quot;color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;The Tech&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;McLeod Powerbroker (TMS)&lt;/p&gt;
&lt;p&gt;Front (customer service platform - through email)&lt;/p&gt;
&lt;p&gt;Certain Customer Portals&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p style=&quot;color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;What do we offer?&lt;/span&gt;&lt;/p&gt;
&lt;p data-start=&quot;537&quot; data-end=&quot;651&quot;&gt;🌿 &lt;strong data-start=&quot;540&quot; data-end=&quot;566&quot;&gt;1. Health &amp;amp; Well-being&lt;/strong&gt;&lt;br data-start=&quot;566&quot; data-end=&quot;569&quot;&gt;Auctane prioritizes the health and well-being of our employees and their families.&lt;/p&gt;
&lt;p data-start=&quot;653&quot; data-end=&quot;684&quot;&gt;🩺 &lt;strong data-start=&quot;656&quot; data-end=&quot;682&quot;&gt;HMO Medical Insurance:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;687&quot; data-end=&quot;743&quot;&gt;Tiered Maximum Benefit Limit (MBL) based on job level.&lt;/li&gt;
&lt;li data-start=&quot;687&quot; data-end=&quot;743&quot;&gt;Comprehensive coverage for the employee and up to two (2) dependents.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;817&quot; data-end=&quot;843&quot;&gt;🦷 &lt;strong data-start=&quot;820&quot; data-end=&quot;841&quot;&gt;Dental Insurance:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;846&quot; data-end=&quot;890&quot;&gt;Coverage for essential dental care services.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;892&quot; data-end=&quot;951&quot;&gt;🧠 &lt;strong data-start=&quot;895&quot; data-end=&quot;949&quot;&gt;Mental Health &amp;amp; Employee Assistance Program (EAP):&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;954&quot; data-end=&quot;1051&quot;&gt;Access to confidential counseling and support services for mental health and personal challenges.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;1053&quot; data-end=&quot;1079&quot;&gt;🏃 &lt;strong data-start=&quot;1056&quot; data-end=&quot;1077&quot;&gt;Wellness Program:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;1082&quot; data-end=&quot;1159&quot;&gt;Initiatives and resources designed to promote physical and mental well-being.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;1166&quot; data-end=&quot;1322&quot;&gt;&lt;strong data-start=&quot;1169&quot; data-end=&quot;1222&quot;&gt;2. Financial Security &amp;amp; Compensation Enhancements&lt;/strong&gt;&lt;br data-start=&quot;1222&quot; data-end=&quot;1225&quot;&gt;We offer benefits aimed at providing financial stability and enhancing your overall compensation.&lt;/p&gt;
&lt;p data-start=&quot;1324&quot; data-end=&quot;1348&quot;&gt;❤️ &lt;strong data-start=&quot;1327&quot; data-end=&quot;1346&quot;&gt;Life Insurance:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;1351&quot; data-end=&quot;1392&quot;&gt;Financial protection for your loved ones.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;1394&quot; data-end=&quot;1455&quot;&gt;⚠️ &lt;strong data-start=&quot;1397&quot; data-end=&quot;1453&quot;&gt;Accidental Death and Dismemberment (AD&amp;amp;D) Insurance:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;1458&quot; data-end=&quot;1540&quot;&gt;Additional financial protection in the event of accidental death or dismemberment.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;1542&quot; data-end=&quot;1580&quot;&gt;🍽️ &lt;strong data-start=&quot;1546&quot; data-end=&quot;1578&quot;&gt;Meal and Clothing Allowance:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;1583&quot; data-end=&quot;1640&quot;&gt;Up to 3,000 PHP per month for meal and clothing expenses.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;1642&quot; data-end=&quot;1683&quot;&gt;🎯 &lt;strong data-start=&quot;1645&quot; data-end=&quot;1681&quot;&gt;Bonuses and Supplemental Income:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;1686&quot; data-end=&quot;1758&quot;&gt;Opportunity to earn extra wages through company contests and incentives.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;1765&quot; data-end=&quot;1898&quot;&gt;&lt;strong data-start=&quot;1768&quot; data-end=&quot;1803&quot;&gt;3. Time Off &amp;amp; Work-Life Balance&lt;/strong&gt;&lt;br data-start=&quot;1803&quot; data-end=&quot;1806&quot;&gt;Auctane recognizes the importance of rest and personal time for a healthy work-life balance.&lt;/p&gt;
&lt;p data-start=&quot;1900&quot; data-end=&quot;1928&quot;&gt;&lt;strong data-start=&quot;1903&quot; data-end=&quot;1926&quot;&gt;🌴 Paid Vacation Days:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;1931&quot; data-end=&quot;2007&quot;&gt;15 paid vacation days per year, with additional days increasing with tenure.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;2009&quot; data-end=&quot;2033&quot;&gt;🤒 &lt;strong data-start=&quot;2012&quot; data-end=&quot;2031&quot;&gt;Paid Sick Days:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;2036&quot; data-end=&quot;2063&quot;&gt;15 paid sick days per year.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;2065&quot; data-end=&quot;2088&quot;&gt;🎉 &lt;strong data-start=&quot;2068&quot; data-end=&quot;2086&quot;&gt;Paid Holidays:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;2091&quot; data-end=&quot;2144&quot;&gt;Observation of statutory national and local holidays.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;2146&quot; data-end=&quot;2173&quot;&gt;💐 &lt;strong data-start=&quot;2149&quot; data-end=&quot;2171&quot;&gt;Bereavement Leave:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;2176&quot; data-end=&quot;2219&quot;&gt;Supportive leave in times of personal loss.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;2226&quot; data-end=&quot;2369&quot;&gt;&lt;strong data-start=&quot;2229&quot; data-end=&quot;2274&quot;&gt;4. Professional Development &amp;amp; Recognition&lt;/strong&gt;&lt;br data-start=&quot;2274&quot; data-end=&quot;2277&quot;&gt;We invest in your continuous growth and acknowledge your contributions to Auctane&#39;s success.&lt;/p&gt;
&lt;p data-start=&quot;2371&quot; data-end=&quot;2399&quot;&gt;📚 &lt;strong data-start=&quot;2374&quot; data-end=&quot;2397&quot;&gt;Education Benefits:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;2402&quot; data-end=&quot;2463&quot;&gt;Support for continuous learning and professional development.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;2465&quot; data-end=&quot;2491&quot;&gt;🤝 &lt;strong data-start=&quot;2468&quot; data-end=&quot;2489&quot;&gt;Referral Program:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-start=&quot;2494&quot; data-end=&quot;2552&quot;&gt;Incentives for recommending great talent to join the team.&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-ccp-border-between=&quot;3px solid #5c50ff&quot; data-ccp-padding-between=&quot;8px&quot;&gt;&amp;nbsp;&lt;/p&gt;