Guest Services Information Assistant at VCUHSA VCU Health

About The Role

The Guest Services Information Assistant greets patients and visitors to the VCU Health System and to assist them with obtaining accurate directions and visitation passes. This job ensures that patients with restricted visitation are appropriately respected and visitor passes are issued ONLY to those visitors that have permission. This job also monitors activities of assigned lobbies to maintain a safe environment and to assist patients who may be left waiting for long periods.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED: N/A

Experience PREFERRED

One (1) year of previous customer service work experience Previous experience keyboarding

Education/training REQUIRED

Must possess reading and writing skills and comprehend and communicate in English

Education/training PREFERRED

High School Diploma or equivalent

Independent action(s) required

Determine when a visitor may not be allowed due to restricted list and advise accordingly.
Notify supervisor of any situation which precludes expected job performance (computer outage, phone, etc.).
Determine if parking validation is appropriate based on criteria for usage of visitor deck.
Supervisory responsibilities (if applicable): N/A

Additional position requirements

Ability to rotate all shifts including nights (until 9pm), weekends and holidays as needed.
Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate)

Activities: Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment