Financial Aid Assistant

<> The Financial Aid Assistant oversees front desk operations and handles correspondence related to financial aid requests from students and agencies. They also support students in completing their FAFSA applications and advises them on financial aid requirements and eligibility. This role also assists Financial Aid Coordinators and Counselors, manages front-line inquiries, and processes Satisfactory Academic Progress appeals and federal and state aid. Key Responsibilities and Duties Assist students with completing their FAFSA; Support Financial Aid Coordinators and Financial Aid Counselors; Support front-line staff with financial aid inquiries; Advise students and families on financial aid application requirements, aid eligibility, cost of attendance, award eligibility, loan process requirements, unusual circumstances, satisfactory academic progress, etc.; Support Financial Aid staff with managing processing: Satisfactory Academic Progress (SAP) appeals Federal and state aid processing, reconciliation, and reporting Assist with counseling student virtually Assist with managing front desk operations including phone, email, fax and other correspondence for the FAO. Other duties include data entry, organization, and the processing of materials provided by financial aid applicants; Assist with managing requests for financial aid and enrollment information from students, state agencies, and other 3rd party agencies including but not limited to: oo MA Dept. of Transitional Assistance oo MA Rehabilitation Commission oo U.S. Dept. of Housing and Urban Development Other duties as assigned. Commitment to Equity: Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes; Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality; Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion; Engage with the Office of Diversity on issues related to underserved student success; Further the examination of pertinent practices that are culturally responsive and reflective of inclusive perspectives; and Engage in conversations with colleagues and students regarding best practices within the discipline or programmatic related to equity and inclusion.