Event Planning

Job Summary

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Promote awareness of brand image internally and externally.

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Ensure that any outstanding requests or problems

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from the previous day receive priority and are resolved.

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Receive, record, and relay messages accurately, completely, and legibly.

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Follow up with guests to ensure their requests or problems have been met to their satisfaction.

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Attend daily lineups promptly.

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Open door and greet guests as they arrive in the lobby, as assigned.

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Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

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Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

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Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;

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maintain confidentiality of proprietary information; protect company assets.

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Welcome and acknowledge all guests

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according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank

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guests with genuine appreciation.

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Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

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Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

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Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

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Read and visually verify information in a variety of formats.

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Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

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Perform other reasonable job duties as requested by Supervisors.

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure

environment.

• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety

personnel.

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies,

natural disasters).

• Maintain awareness of undesirable persons on property premises.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer,

pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

Policies and Procedures

• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with

company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific

process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

• Address guests' service needs in a professional, positive, and timely manner.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired

• individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions
• on paper, moving objects out of the way, or offering access to Braille or TDD phones).

• Assist other employees to ensure proper coverage and prompt guest service.

• Anticipate guests' service needs, including asking questions of guests to better understand their needs and
• watching/listening to guest preferences and acting on them whenever possible.

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the

guest's name when possible.

• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.

Communication

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding

public areas of the property.

• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading

and editing written information to ensure accuracy and completeness.

• Provide assistance to coworkers, ensuring they understand their tasks.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in

• one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before
• placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs
• (e.g., supplies, equipment, and inventory).

• Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA,

• department-specific procedures
• This company is an equal opportunity employer.
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