Cluster Sales Executive

Job Summary

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• To maximize revenue through increased bookings from sales and catering opportunities.
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• Provide an efficient and effective
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• process to quickly handle customer enquiries, qualify and close business opportunity within predefined parameters.
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• Communicate booking information to Event Managers.
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• Effectively present and sell the hotel to meet customer needs.
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• Respond to enquiries/requests for group and catering business in a timely manner. Define meeting specifics.
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• Suggest positive alternatives and ensure that business booked is within hotel parameters.
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• Process all correspondence within acceptable time limits.
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• Manage and maintain account files.
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• Produce contracts, BEO’s and other related booking tools.
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• Prepare all sales documentation accurately.
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• Ensure complete and efficient turnover to Event Manager.
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• Works closely with Senior Sales Manager to facilitate customer bookings.
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• Achieve established revenue goals and report monthly.
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• Be able to utilize his/her selling skills to book all aspects of meeting in one phone call.
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• Proficient in meeting room set-ups, audio-visual and other support services.
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• Have knowledge/appreciation of MHRS brand culture, philosophies and initiatives.
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• Understand the contract management and legalities.
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• Ensure that selling strategies are adhered to during negotiation
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• Maximize revenue by up selling packages and creative food and beverage options.
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• Implement & execute all sales objectives and action plans to reach and exceed targets set
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• Performs other related tasks as assigned by management.
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• Complies with Marriott International Hotels Limited Regional Office policies and procedures and Local Hotel SOPs

Experience

• Previous experience working within the same role for at least 2 years.

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Retail merchandising skills
• Knowledge of group, extended stay, leisure, business transient and contract customer profiles
• Pro-active and reliable
• Enthusiastic, courteous and helpful to colleagues & customers
• Good understanding of the hotel operation and local competitors
• Recognizing and understanding differences and trends
• Able to work alone and within a team
• Ability to manage multiple projects, set priorities and meet deadlines
• Advanced computer skills

Education or Certification

• Bachelor’s Degree in Business Administration, Marketing or a related preferred
• Excellent Command of English Language

• This company is an equal opportunity employer.
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