Expert, HR Operations

• Manages and oversees HR operations within a business unit, ensuring accurate data, robust reporting, and compliance with policies. Provides expertise in resolving complex HR issues and streamlining processes.
• Drives optimization of global HR systems, policies, and processes.
• Oversees design and delivery of HR analytics and reporting frameworks.
• Ensures HR operations comply with global legal/regulatory standards.
• Identifies and drives opportunities to innovate and automate HR processes.
• Sets governance framework for HR data/documentation management
• Resolves critical escalations and ensures service delivery excellence across regions

Grade Descriptor

• Requires specialized conceptual and practical knowledge in own discipline or field and comprehensive understanding of related disciplines
• Solves complex and diverse problems
• Works independently, receives minimal guidance
• Leads projects or project steps within a broader or cross-functional project or may have accountability for on-going activities or objectives
• Contributes to process improvements
• Acts as a resource for and supports the development of colleagues with less experience
• Impacts the ongoing achievement of customer, operational, project/program or key business/organizational/service objectives and recommends improvements within area of responsibility
• Explains difficult or sensitive information to facilitate productive discussion; works to build consensus