Network Management AIOps Specialist

We are looking for a motivated resource to support end-to-end delivery of enterprise network services across on-premises and cloud environments. This role focuses on maintaining stable, secure, and compliant network operations while learning service governance, incident management, observability, and automation practices (including AI-assisted operations under supervision).

Key Responsibilities

1. Service Management and Delivery

• Support daily operations of enterprise network services and assist in improving service quality.
• Help monitor incidents, coordinate with teams for restoration, and document root cause and preventive actions.
• Track SLAs/KPIs and contribute to service performance reports.
• Assist in managing LAN, WAN, WLAN, SD-WAN, VPN, firewall, DDI (DNS/DHCP/IPAM), and remote access services.
• Use AI-assisted operations tools (triage/recommendations) with defined approval and audit controls.

2. Governance and Service Controls

• Assist in operational review meetings, change control (CAB), and risk review processes.
• Maintain service documentation such as runbooks, SOPs, service catalog, and RACI.
• Support vendor performance tracking and service improvement actions.
• Follow AI governance controls, including approval workflows and fallback procedures.

3. Network and Cloud Operations

• Support monitoring of network connectivity, segmentation, resilience, and performance across sites and cloud.
• Assist with secure cloud connectivity patterns and integration with enterprise applications.
• Participate in operational readiness for migrations and new services.
• Help ensure AI-enabled operations are monitored and controlled for reliable delivery.

4. AIOps, Observability, and Customer Experience

• Support observability activities: telemetry monitoring, event correlation, and alert handling.
• Help identify recurring issues for automation and auto-remediation opportunities.
• Track customer-impact metrics and contribute to service improvement initiatives.
• Assist in AIOps lifecycle tasks with guidance from senior team members.

5. Stakeholder Communication

• Support regular updates to internal stakeholders (business teams, architecture, cyber security, audit, and leadership).
• Help translate technical incidents into business impact updates.
• Assist in preparing reports for service performance and major incidents.
• Communicate AI usage boundaries and human oversight points when required.

6. Continuous Improvement, Audit, and Compliance

• Contribute to process improvements using ITIL/SRE/DevOps practices.
• Track key metrics such as availability, MTTR, incident recurrence, and change success rate.
• Maintain audit-ready evidence, documentation, and remediation records.
• Support security and risk teams in vulnerability, patch, and access compliance activities.

Education & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Freshers are welcome.
• Internship/project experience in networking, cloud, or IT operations is a plus.
• ITIL Foundation (or willingness to complete within first year) preferred.

Experience

• 0–2 years of experience (internship/training/academic projects acceptable).
• Exposure to enterprise networking or cloud operations is an advantage.

Key Skills

• Basic understanding of ITIL service management (incident, problem, change).
• Foundational knowledge of networking: LAN/WAN/WLAN, VPN, firewall, DNS/DHCP/IPAM.
• Basic understanding of cloud networking concepts (preferably AWS).
• Familiarity with monitoring/observability tools and automation basics is a plus.
• Strong communication, collaboration, and stakeholder coordination skills.
• Willingness to learn AI-assisted operations, governance controls, and compliance practices.

Preferred Certifications (Optional)

• ITIL Foundation
• CCNA (or equivalent networking foundation)
• AWS Cloud Practitioner / networking-related cloud certification