Operations Team Manager - Internal Vacancy Only

Direct Reports: Office Administrators

Please note this is an internal vacancy for FI employees

About First Intuition

First Intuition (FI) is an award-winning, UK-based provider of accountancy training and apprenticeships that has recently extended its services to offer skills and qualifications across the financial, leadership and digital sectors.

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances.

To find out more about who we are, and learn about the fantastic benefits our employees enjoy. Please check out our website here: https://www.firstintuition.co.uk and our Careers Page here: https://apply.workable.com/first-intuition

The Role

The Operations Team Leader plays a key role in the smooth day-to-day running of centre operations, ensuring learners, tutors, clients and internal teams are supported effectively. The role is responsible for overseeing and co-ordinating core operational activity including exam bookings and invigilation, attendance monitoring, and inbox management. This role offers line management responsibility as the team and operations function continue to grow.

Key Responsibilities

• Line manage Operations Team members
• Oversee the booking of exams in line with awarding body requirements and internal deadlines
• Create and manage centre rotas to ensure appropriate operational cover
• Monitor and manage learner attendance, escalating concerns where appropriate
• Act as a senior onsite operational contact for internal teams and learners
• Manage and coordinate exam invigilation and ensure compliance with exam and centre regulations
• Manage shared inboxes, ensuring timely and accurate responses to queries
• Support day-to-day centre management activities to ensure smooth delivery
• Coordinate delivery resources to support teaching, exams, and centre activity

Skills and Experience

• Experience in an operations, administration, or education support role
• Excellent organisational skills with strong attention to detail
• Ability to manage multiple priorities in an occasionally fast-paced environment
• Pragmatic approach to problem solving
• Clear, confident written and verbal communication skills
• Potential for People Management skills and a desire for upward progression
• Strong computer skills (using Teams, Microsoft Office and Outlook) and willingness to learn more specialised systems

Benefits

• 3‘FIDays’ gives you paid leave between Christmas and New Year without the need to use holiday allowance
• 25 days annual leave, rising to 30 with 5 years’ service, plus bank holidays
• Competitive pension
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Private medical scheme
• Social activities / work events
• Employee perks including a range of discounts to suit your lifestyle

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.