Customer Support Agent

Working Hours: Shift-based, scheduled across Mon–Sun, between 9:00am–11:00pm
Role Purpose: Deliver omnichannel customer support (chat, calls, email) to our Restaurant Partners (RPs), resolving queries end-to-end while adhering to SLAs.

Key Responsibilities:

• Handle inbound support across chat, phone, and email, meeting SLA targets
• Support RPs with account changes, complaints, and account updates
• Review and resolve invoice-related queries
• Own issues end-to-end, from first contact through to resolution
• Work with other departments to investigate and resolve complex issues
• Identify reactive upsell opportunities during calls (commission available on successful upsells)

Compensation:

• Base salary: TBC
• Commission: available on reactive upsells made during calls
• Performance bonus: up to £3,000 annually, based on performance