Assistant CS Manager

What we offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks and Qualifications

This is What You Will do in This Role

• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions and concerns.
• Support customer inquiries regarding products and parts via email, phone and chat.
• Quotes, prepares, enters, verifies, acknowledge, document, log, coordinates, modifies, reprices and/or expedites customer orders.
• Investigates and ensures resolution of customer service request and developing service agreement.
• Maintains accurate and complete documentation of customer communications and action taken.
• Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
• Producing detailed service reports
• Documenting processes
• Following company procedures and protocols

What We Are Looking For

• 3-5 years of customer service, account and coordinator experience.
• Familiarity and experience working in customer service technology solutions: Automation system.
• Demonstrate the highest level of ethical behavior that includes neatness, punctuality, and accuracy.
• Professional level verbal and written communication skills.
• Communicate with Engineering department, Development department and Product center in overseas
• Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
• Experience with MS office suites e.g. Outlook, Powerpoint, Word, Excel, and virtual meetings, e.g., zoom, and willingness to learn and become proficient in additional software as needed.
• Documenting processes
• Following company procedures and protocols