Medical Scheduler Seasonal

We are seeking a highly organized and detail-oriented Medical Scheduler to manage high-volume appointment scheduling across multiple locations. The ideal candidate will handle patient communications, ensure accurate medical documentation, and maintain fully optimized schedules in a fast-paced healthcare environment.

Responsibilities

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• Manage a high volume of approximately 70+ inbound and outbound calls daily from patients and referring sources (law firms, insurance companies, doctors, etc.)
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• Schedule 50+ daily appointments to meet operational requirements
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• Proactively identify and fill schedule gaps across 11 locations, ensuring near 100% schedule utilization for the upcoming 7 days
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• Review patient paperwork prior to scheduling to ensure all required clinical documentation is complete and properly uploaded
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• Create and update patient profiles with accurate demographic, insurance, and lien information
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• Maintain and update electronic medical records with precision and consistency
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• Ensure full understanding of each location’s modalities, equipment limitations, and provider preferences
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• Provide accurate and professional communication to patients and external partners throughout the scheduling process.

Qualifications

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• English level B2 or above
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• Experience in a high-volume call center or BPO environment
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• Experience with U.S. medical insurance preferred (not required)
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• Strong verbal and written communication skills
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• Excellent multitasking and organizational abilities
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• Strong attention to detail
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• Ability to work under pressure in a fast-paced environment
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• Basic knowledge of MS Office (Outlook, Excel, Word, etc.)