Receptionist

Part-time, 20 hours per week

Eves, 3-11pm

• Includes every-other-weekend & rotating holidays
• 20 hrs/week

General Summary

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Duties and Responsibilities

Essential Functions

• Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
• Provides excellent customer service assistance.
• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Assists with office operations, special initiatives and projects as requested.
• Maintains appropriate records, reports, and files as required.
• IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.

Common Expectations

• Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Sets a positive example of excellent service.
• Attends meetings as required.

Qualifications

Minimum Education

• High School Diploma or GED Required

Work Experience

• Less than 1 year Up to 1 month experience. Required
• 1 year Related work experience. Preferred

Knowledge, Skills, and Abilities

• Excellent communications, interpersonal and customer relations skills.
• Basic computer skills.