Director of Guest Services

The Director of Guest Services' primary role is to directly oversee the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved. This position provides training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff. Additionally, will work with all departments to ensure compliance and hotel standards are meeting brand and guest expectations.

Qualifications:

3+ years of guest services department head or similar managerial experience required; management or previous supervisory experience preferred; associate degree and/or equivalent work experience; bilingual (Spanish) is a plus.

Benefits:

Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
This company is an equal opportunity employer.
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