Graphic Designer

Job Summary:
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Oversee accuracy of group market codes.
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Communicate company values and/or culture to new employees.
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Review and implement new Marketing procedures.
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Process all group Marketing requests, changes, and cancellations
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received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
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Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
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Answer questions about property facilities/services and accommodation.
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Follow sales techniques to maximize revenue.
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Input and access data in reservation system.
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Respond to any challenges found for accommodating rooming requests.
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Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
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Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role
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model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
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Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
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Welcome and acknowledge all guests according to company standards;
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anticipate and address guests’ service needs; thank guests with genuine appreciation.
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Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
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Develop and maintain positive working relationships with others.
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Comply with quality assurance expectations and standards.
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Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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Perform other reasonable job duties as requested by Supervisors.
Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

GRAPHIC DESIGN AND CREATIVE CONTENT

• Designs marketing materials for the hotel, including posters, flyers, brochures, menus, invitations, digital banners, presentations, and promotional materials.
• Creates visual content for social media platforms, hotel websites, digital screens, and other communication channels.
• Develops creative designs for hotel promotions, seasonal campaigns, special offers, events, celebrations, and Food & Beverage activities.
• Ensures all graphic materials follow Marriott brand standards, approved templates, logos, typography, imagery, and visual guidelines.
• Works closely with Sales, Food & Beverage, Rooms, HR, and other departments to understand their marketing and communication requirements.
• Produces high-quality photographs, graphics, short videos, reels, and other visual content when required.
• Coordinates with external photographers, videographers, printing companies, and creative agencies

when additional support is required.

• Maintains an organized library of approved photographs, videos, logos, templates, artwork, and marketing materials.
• Reviews all creative materials for accuracy, spelling, formatting, brand consistency, and professional presentation before publication.
• Creates artwork for hotel events, associate engagement activities, TakeCare initiatives, celebrations, national days, and community activities.
• Supports the creation of internal communication materials, including employee announcements, newsletters, recognition materials, and event communications.
• Adapts creative materials into different sizes and formats for print, social media, digital screens, email, and other communication channels.
• Ensures timely completion of design requests according to business priorities and campaign

This company is an equal opportunity employer.
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