Assistant Manager

• This role is to provide a high standard of Cash allocation and reconciliation of receivables across all ledgers and reduction of debt owed an effective and efficient manner.
• Proactively manage a portfolio of complex, medium-to-high value clients, ensuring the timely negotiation, collection and settlement of overdue invoices.
• Ensuring a high standard of & accurate customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards.
• To diligently investigate unpaid invoices with the overriding aim of reducing debt and the risk of possible bad debt exposure to the business.
• Ensuring all queries are resolved in an efficient manner.
• To become a subject matter expert in the debt collections arena, working to implement best practice and supporting other team members through coaching and mentoring.

Key Accountabilities

• Generate invoices from requests received within agreed timescales and where required ensure reconciliation and adjustments are carried out.
• Reduction in debt in accordance with departmental and individual objectives by implementing excellent methods of credit control.
• Finding the most efficient and effective method of collection / resolution, utilizing waiver /write off within authority.
• Ensuring all payments received are receipted timely and accurately, and are reconciled to outstanding debt identifying and resolving any issues.
• To accurately process invoices, credit notes, refunds, write offs across operating platforms and ledgers within agreed timescales.
• Ensuring timely and accurate account reconciliation across own portfolio of clients, keeping unreconciled cash to a minimum.
• Provide excellent service to varied internal stakeholders within agreed service level agreements where applicable.
• Provide excellent service to clients to ensure we are seen as the most admired partner with which to do business.
• Build rapport, understanding and insight into your portfolio.
• Responding to the clients with comprehensive answers to their queries through phone calls, emails and letters. This can involve creating new solutions to complex problems.
• Assess the current and potential risk with aged debt across your portfolio.
• Assist and encourage in a financial risk analysis where concerns of a potential or real debt situation may occur on your portfolio.
• The impact to the business, which could be both regulatory, financial and deteriorating situations need to be addressed immediately by engaging with senior management within the business.
• Due to expertise in a variety of processes built up over a period of time, provide coaching, mentoring and feedback to less experienced team members to help build their capability in the role and wider team.
• Conducting quality control audits on team members.
• Work autonomously within established practices.
• Complete month end reporting responsibilities
• Provide a timely and accurate MI covering accountabilities and objectives.
• Identify cost reductions and/or process efficiencies as a result of continuous improvement initiatives.
• Providing assistance in ad-hoc projects and any associated activities when necessary.
• Develop self through further study/learning in order to maximize personal contribution to the job, become a subject matter expert and to implement best practices into the job responsibility.
• Identify, own and manage the risks appropriate to the role, in line with Company Policies.
• This role is to provide a high standard of Cash allocation and reconciliation of receivables across all ledgers and reduction of debt owed an effective and efficient manner.
• Proactively manage a portfolio of complex, medium-to-high value clients, ensuring the timely negotiation, collection and settlement of overdue invoices.
• Ensuring a high standard of & accurate customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards.
• To diligently investigate unpaid invoices with the overriding aim of reducing debt and the risk of possible bad debt exposure to the business.
• Ensuring all queries are resolved in an efficient manner.
• To become a subject matter expert in the debt collections arena, working to implement best practice and supporting other team members through coaching and mentoring.

Key Accountabilities

• Generate invoices from requests received within agreed timescales and where required ensure reconciliation and adjustments are carried out.
• Reduction in debt in accordance with departmental and individual objectives by implementing excellent methods of credit control.
• Finding the most efficient and effective method of collection / resolution, utilizing waiver /write off within authority.
• Ensuring all payments received are receipted timely and accurately, and are reconciled to outstanding debt identifying and resolving any issues.
• To accurately process invoices, credit notes, refunds, write offs across operating platforms and ledgers within agreed timescales.
• Ensuring timely and accurate account reconciliation across own portfolio of clients, keeping unreconciled cash to a minimum.
• Provide excellent service to varied internal stakeholders within agreed service level agreements where applicable.
• Provide excellent service to clients to ensure we are seen as the most admired partner with which to do business.
• Build rapport, understanding and insight into your portfolio.
• Responding to the clients with comprehensive answers to their queries through phone calls, emails and letters. This can involve creating new solutions to complex problems.
• Assess the current and potential risk with aged debt across your portfolio.
• Assist and encourage in a financial risk analysis where concerns of a potential or real debt situation may occur on your portfolio.
• The impact to the business, which could be both regulatory, financial and deteriorating situations need to be addressed immediately by engaging with senior management within the business.
• Due to expertise in a variety of processes built up over a period of time, provide coaching, mentoring and feedback to less experienced team members to help build their capability in the role and wider team.
• Conducting quality control audits on team members.
• Work autonomously within established practices.
• Complete month end reporting responsibilities
• Provide a timely and accurate MI covering accountabilities and objectives.
• Identify cost reductions and/or process efficiencies as a result of continuous improvement initiatives.
• Providing assistance in ad-hoc projects and any associated activities when necessary.
• Develop self through further study/learning in order to maximize personal contribution to the job, become a subject matter expert and to implement best practices into the job responsibility.
• Identify, own and manage the risks appropriate to the role, in line with Company Policies.

Bachelor Degree or Post Graduate Degree 5 - 8 years