Senior Customer Success Manager (Paradox)

Join Paradox, a leading conversational recruiting platform, as a Senior Customer Success Manager. In this role, you will be the primary account manager for enterprise and strategic clients, helping them achieve their business goals with our AI-powered solutions. You will deliver exceptional service throughout the client journey, provide troubleshooting and product support, and develop relationships with clients and users within their organizations. The ideal candidate will have 8+ years of experience in customer success or account management roles, a technical understanding of complex software ecosystems, and experience in educating clients on products and providing ongoing training.

• Be the primary account manager to Paradox clients, helping them achieve their strategic business goals with our AI-powered solutions.
• Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management.
• Proactively monitor clients’ success and adoption, continuously seeking new insights into their evolving goals, challenges, and pain points.

• 8+ years of experience supporting or implementing enterprise SaaS solutions
• 8+ years of experience in customer success or account management roles or demonstration of equivalent experience
• 5+ years technical understanding of complex software ecosystems within large multinational corporations
• 5+ years experience educating clients on products and providing ongoing training to users
• 5+ years of experience in customer success or account management roles or demonstration of equivalent experience
• 3+ years experience technical understanding of complex software ecosystems within large multinational corporations
• 5+ years of experience supporting or implementing enterprise SaaS solutions
• 3+ years experience educating clients on products and providing ongoing training to users
• Ability to travel up to 30%
• Functional domain expertise with HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions
• Bachelor degree or equivalent work experience; Business or Technical degree preferred
• Excellent organization, time management, data analysis, and communication skills
• Comfortable working with a global, cross-functional team and clients across different time zones
• Proven track record to collaborate and build strong relationships with customers especially at the executive level
• Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars
• Account management / adoption planning experience preferred
• Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)
• Customer management experience in a complex software or SaaS environment