TMS Coordinator

Here’s the difference you’ll make The Transport Coordinator is responsible for executing the truck requirements and dispatch plan provided by the Transport Planner for South Hub Crossdock Operations. The role coordinates with accredited transport service providers to secure truck availability and booking, monitors truck deployment and arrival, and promptly troubleshoots trucker-related issues during secondary dispatch. The Transport Coordinator works closely with the Operations Head, and Supervisor, and Transport Team to ensure all scheduled trucks are dispatched and pulled out on time, with particular focus on meeting the required dispatch target before 6:00 AM and the required Request Delivery Date (RDD). What you’ll do a. Receive, review, and execute truck requirements and dispatch plans provided by the Transport Planner, translating requirements into confirmed truck bookings and deployment. b. Coordinate with accredited transport service providers on truck availability, truck type, capacity, driver details, and other requirements needed to fulfill the truck plan. c. Secure and confirm truck bookings according to volume, route, destination, schedule, and RDD requirements. d. Maintain an updated daily truck booking and monitoring tracker covering required trucks, confirmed bookings, actual arrival, loading status, dispatch/pullout time, and exceptions. e. Monitor scheduled truck availability and arrival, and immediately escalate shortages, delays, no-shows, breakdowns, driver concerns, or other risks affecting dispatch. f. Troubleshoot and coordinate resolution of trucker and transport-provider concerns during secondary dispatch, including replacement trucks, late arrivals, vehicle issues, and documentation concerns. g. Work closely with the Operations Head, Transport Planner, Warehouse Supervisor, Dispatcher, and other stakeholders to prioritize and sequence dispatch based on RDD and operational requirements. h. Assist the Operations Head and cross dock supervisor in ensuring that all scheduled trucks for order pullout are ready, loaded, dispatched, and pulled out on time, with primary focus on achieving the required dispatch target before 6:00 AM. i. Coordinate real-time adjustments when actual truck availability, volume, or operating conditions differ from the approved plan, subject to direction of the Transport Planner / Operations Head. j. Monitor secondary dispatch performance against planned schedules and communicate delays, risks, and recovery actions promptly. k. Coordinate replacement or additional truck requirements when confirmed capacity is insufficient to support the dispatch plan. l. Ensure required truck and driver information is complete and available, including plate number, driver/trucker details, truck type, and booking reference, as applicable. m. Provide timely and accurate updates to the Operations Head and Transport Planner on truck availability, booking status, dispatch progress, and outstanding issues. n. Maintain effective working relationships with transport service providers, truckers, warehouse personnel, and internal stakeholders. o. Identify recurring transport execution issues and recommend corrective actions to improve truck availability, dispatch reliability, turnaround time, and on-time performance. p. Support monitoring of transport KPIs including truck fulfillment, on-time arrival, on-time dispatch/pullout, truck utilization, turnaround time, and RDD compliance. q. Verify and confirm that all assigned drivers and helpers have completed the required 2GO Security Orientation prior to trip deployment. Enforce the requirement of “No 2GO Security Orientation, No Trip” before allowing the trip to proceed. r. Ensure proper and timely uploading of Shipment details in the Transport Management System (TMS), including accurate trip information and required supporting details. s. Prepare and submit transport and operational reports as required, including OTTA and other reports necessary to monitor dispatch performance, truck utilization, delays, exceptions, and compliance. t. Perform other transport and cross-dock-related functions assigned by the immediate leader from time to time. You’ll thrive in this role if you Educational Background Graduate of a 4-year course, preferably Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or related field. Professional Experience Preferably 1–3 years of experience in transport coordination, logistics, warehouse, distribution, fleet, or related operations. Experience coordinating with trucking companies, transport service providers, drivers, or 3PL providers is an advantage. Experience in cross-dock, distribution center, dispatch, or delivery operations is preferred. Competencies, Skills, Knowledge and Abilities Strong coordination and communication skills with transport providers and internal operations teams. Good problem-solving and decision-making skills, particularly under time-critical dispatch conditions. Proficient in Microsoft Excel for monitoring, reporting, data consolidation, and operational analysis. Knowledge of truck booking, transport planning, dispatch operations, and basic fleet management. Ability to manage multiple truck requirements and operational priorities simultaneously. Strong attention to detail and accurate record keeping. Good stakeholder management and coordination skills. Ability to use or learn WMS/TMS, Meego, SAP, or other warehouse/transport applications. Leadership / Behavioral Competencies Accountability and ownership Customer and service orientation Teamwork and collaboration Urgency and responsiveness Adaptability and resilience Continuous improvement mindset Technical Competencies Transport coordination and truck booking Crossdock and dispatch operations Resource allocation and monitoring Microsoft Excel and operational reporting System application and usage Basic KPI and productivity monitoring Others Licensure / Certification Required N/A; relevant transport/logistics certifications are an advantage. What’s in it for you? Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving. Grow where you’re supported . You work in a team-first environment that prioritizes safety, care, and continuous learning. Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground. Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being