CE - System Engineer

System Engineer is responsible for servicing customers, both onsite & remotely. Including implementation, customization, integration, support, optimization of Information Management and Digital Transformation, and troubleshooting Canon related applications, such as Printing & Document Management Systems. The role focuses on document capture, intelligent document processing (OCR/AI), enterprise content management, document archiving, workflow automation, digital signatures, print management, and integration with business applications. The engineer will work closely with customers during pre-sales, project implementation, training, and post-sales support to ensure successful solution deployment and customer satisfaction.
The position plays a key role in expanding Canon's professional services capabilities and supporting the growth of software and recurring services revenue.
Presales Support
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Validate proposed solutions against customer requirements, Statement of Work (SOW), licensing requirements, hardware specifications and implementation effort.
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Conduct technical discovery workshops and infrastructure assessments.
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Analyze customer business processes, document workflows and print environments to recommend suitable solutions.
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Identify implementation risks, technical dependencies and integration requirements.
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Support sales teams during solution presentations, demonstrations, proof-of-concepts and customer workshops.
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Provide technical consultation on Canon's software and solutions portfolio.
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Assist in sizing, scoping and solution architecture design.
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Recommend best practices for print management, document workflows and information governance.
Print Management Solutions
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Install, configure and implement print management solutions such as uniFLOW, uniFLOW Online, PaperCut and related applications.
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Configure secure printing, pull printing, Follow-Me Printing, mobile printing and guest printing solutions.
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Configure authentication mechanisms including Active Directory, Azure AD, PIN, card readers and Single Sign-On (SSO).
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Implement cost recovery, departmental charging, quota management and print accounting solutions.
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Deploy secure scan-to-email, scan-to-folder and scan workflow solutions.
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Configure reporting, auditing and compliance features.
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Integrate print management solutions with multifunction devices and customer systems.
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Conduct print fleet optimization assessments and deployment activities.
Information Management Solutions
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Install, configure and support document management and enterprise content management solutions.
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Configure document capture, scanning, OCR and Intelligent Document Processing (IDP) platforms.
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Design and implement workflow automation and digital transformation solutions.
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Develop indexing structures, metadata schemas and document retention policies.
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Configure digital archiving repositories and information governance controls.
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Implement electronic and digital signature solutions.
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Configure forms, templates and validation workflows.
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Integrate solutions with ERP, HRMS, CRM and other business applications.
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Configure APIs, web services and data exchange mechanisms.
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Develop custom reports, templates and business process workflows.
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Perform data migration, system upgrades and solution enhancements where required.
Project Delivery & Customer Engagement
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Conduct detailed requirements gathering workshops where necessary.
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Ensure all project deliverables are completed according to agreed scope and timelines.
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Document all customizations, integrations and configurations.
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Conduct system testing and user acceptance testing (UAT).
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Demonstrate completed solutions and obtain customer sign-off.
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Deliver administrator and end-user training.
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Provide go-live support and transition projects into support management.
Service Support Management
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Provide remote and onsite solutions support to Canon customers in the three countries in which we operate directly as and when needed.
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Escalate complex issues to the specialist in the regional office or via 3rd level support and be accountable until the issue is fully resolved.
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Update documentation (changes, modifications, configurations, incidents for the solutions that are implemented during the post-sales stage.
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Provide technical assistance and support to the field service engineers when needed.
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Ensure adherence to SLA commitments and customer service standards.
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Troubleshoot issues related to printing, scanning, OCR, workflows, authentication and integrations.
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Perform health checks, preventive maintenance and solution optimization activities.
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Monitor system performance and recommend improvements.
General/Specifics
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Take overall functional and technical responsibility for assigned Solutions implementation and commissioning.
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Attend training courses on nominated solutions as required.
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Deliver effective training sessions for nominated Solutions to his field engineers’ colleagues when necessary.
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Coordinate with Service Teams to Increase the Connectivity ratio of Canon Devices to e-Maintenance
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Maintain knowledge of emerging technologies, industry trends and Canon software solutions.
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Attend vendor certification and product training programs.
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Share knowledge and conduct internal training sessions for colleagues.
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Support initiatives that increase software adoption and recurring services revenue.
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Promote Canon's professional image through excellent customer engagement and technical expertise.
Must have/be:

• Bachelor’s degree in computer science or a related field (or the equivalent)
• 5 or more years of experience in related IT position (consulting experience a plus)
• Demonstrates proficiency in a variety of hardware & software & expertise in a variety of the IT industry’s concepts, practices & procedures
• Experience implementing and supporting enterprise software solutions in customer environments.
• Strong understanding of Microsoft Windows Server environments (2016/2019/2022 and later).
• Experience with Active Directory, Group Policy, DNS, DHCP, LDAP and authentication services.
• Strong knowledge of TCP/IP networking, SMTP, SSL/TLS, SNMP and network troubleshooting.
• Experience with Microsoft SQL Server installation, administration, backup and troubleshooting.
• Experience with virtualization technologies such as VMware and Hyper-V.
• Experience with Microsoft 365 and cloud-related technologies.
• Experience implementing Print Management Solutions.
• Experience implementing Document Management or Enterprise Content Management Solutions.
• Strong analytical and problem-solving skills.
• Strong customer-facing communication and presentation skills.
• Ability to work independently and manage multiple projects simultaneously.
• Valid GCC driving license.

Preferred Technical Experience
Print Management Solutions

• uniFLOW
• uniFLOW Online
• PaperCut MF
• PaperCut Hive
• SafeQ
• Equitrac

Information Management Solutions

• Therefore™
• Therefore Capture
• Kofax / Tungsten Automation
• ABBYY FlexiCapture
• DocuWare
• M-Files
• OpenText
• Laserfiche

Workflow & Automation

• Microsoft Power Automate
• Nintex
• SharePoint Online
• Power Platform

Digital Signature Platforms

• Adobe Sign
• DocuSign
• SigniFlow

Scripting & Integration Skills

• Experience with PowerShell scripting.
• Knowledge of Python, JavaScript or similar scripting languages.
• Experience working with REST APIs and Web Services.
• Understanding of JSON, XML and system integrations.
• Ability to troubleshoot logs, services and application integrations.
• Familiarity with database queries and SQL reporting.

AI & Intelligent Automation

• Exposure to Artificial Intelligence technologies within Information Management environments.
• Experience with Intelligent Document Processing (IDP), document classification and automated data extraction solutions is an advantage.
• Understanding of AI-driven workflow automation and document understanding technologies.

Preferred Certifications

• Microsoft Azure Fundamentals.
• Microsoft Power Platform Fundamentals.
• Microsoft Certified Systems Engineer or equivalent.
• ITIL Foundation.
• uniFLOW Certification.
• PaperCut Certification.
• Therefore Certification.
• ABBYY Certification.
• Kofax / Tungsten Certification.