SDI Executive (Italian speaker)

A Day in the Life

We are currently looking for an Italian Speaking SDI Executive to join the Collections team. As an Italian-speaking SDI Executive, you will provide support to the Collections Department through specialised administrative services and functions.

We need a quick learner with the desire to deliver exceptional service levels, with an eye for detail and who has the ability to think and act independently!

What You’ll Do

• Process electronic invoice rejections within timeframe set by the Italian Revenue Agency (Agenzia delle Entrate)
• Use online tools to create Italian PPS numbers (Codice Fiscale)
• Use online tools to verify VAT registration number.
• Propose updates to Master data when error or changes in Company data are identified
• Liaise with other department
• Use GAR and Optimo as search tools for document retrieval
• Support ad hoc projects as assigned by management

What We’re Looking For

• Fluency in Italian and English is essential
• Experience working in a regulatory environment
• Previous Credit Collections or Accounts Receivable experience is an advantage
• Experience with document management systems; knowledge of GAR is an advantage
• Strong attention to detail and sound decision-making skills
• Demonstrates flexibility, with strong analytical and organisational skills
• Proficiency in Microsoft Word and Excel is required
• Excellent communication skills and strong technical focus
• Strong analytical skills, with the ability to create clear and effective reports
• Highly organised, with the ability to prioritise tasks effectively

What You’ll Strive For

• Department focus areas including: ensuring electronic invoicing compliance, maintaining accurate customer master data, supporting operational efficiency, and delivering high-quality customer and business support services.
• Successful performance in key areas including: timely processing of invoice rejections, accuracy of customer data maintenance, compliance with regulatory requirements, and effective cross-functional collaboration.
• Key Performance Metric 1: Process electronic invoice rejections within the timelines established by the Italian Revenue Agency (Agenzia delle Entrate), maintaining compliance and minimizing billing disruptions.
• Key Performance Metric 2: Achieve and maintain a high level of accuracy in the creation and validation of Codice Fiscale and VAT registration numbers, ensuring data integrity and regulatory compliance.
• Key Performance Metric 3: Identify and recommend master data updates in a timely manner, contributing to improved data quality and reduced invoice processing errors.

What You’ll Get

• Hybrid/flexible working arrangements
• Work from Abroad: Up to 20 days annually
• 22 days holidays on hire rising to 27 days with service
• Birthday Leave: 1 day off per year
• Paid Maternity, Adoption & Paternity Leave
• Occupational Pension Scheme – non-contributory auto enrolment on commencement. When you contribute 3-5%, Hertz will match and add 2%
• Life Cover payable at 4 times base salary
• Income protection for long term illness
• Employee car rental discount in corporate locations which can also be extended to friends & family
• Access to compressive online learning platforms
• Tuition support through Staff Development Programme
• 10 days paid study leave & paid exam leave where exams fall during work hours
• Professional membership fees paid annually where membership relates directly to role
• Bike to Work & Travel Pass schemes.
• Employee Assistance Programme: Counselling, coaching, advisory services 24/7 365 days per year for employee and family
• Occupational Health support
• Christmas savings scheme
• Perks at Work: Lifestyle discounts