Customer Service Representative (French)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Lisbon.
Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: Hybrid
Employment type: fixed term (4 months/ or 6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
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Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
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Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
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Assist with general questions, sign in problems, and basic technical support.
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Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
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Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
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Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
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Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

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Native / fluent in French, both verbal and written. Fluent in English (minimum B2 level)
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Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
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Basic understanding of customer service principles and the ability to follow standard procedures.
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Ability to handle technical inquiries and troubleshoot common issues with guidance.
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Experience with customer service software, ticketing systems, or CRM tools is preferred.
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Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
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Organized, detail-oriented, and able to manage multiple tasks simultaneously.
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Willingness to learn and adapt in a fast-paced or evolving support environment.
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Working schedule: Monday to Saturday: 08AM-7PM, rotative with 2 days off.
OFFER:
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Competitive salary with performance-based incentives
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Professional growth opportunities within the BPO industry
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Collaborative and supportive work environment
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Access to exclusive travel perks and discounts
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And many more!