Windows System Administrator @ Alpharetta, GA & Cincinnati, OH

• Active Directory (AD) related issues – DNS zone issues; Sites/Subnets review; Verify if AD issue is within scope identified by IT Risk team. If not, refer issue to IT Risk AD workgroup.
• Microsoft (MS) Clustering issues – Verify issue is not due to non-Cluster aware software installations; troubleshoot heartbeat, quorum, cluster services, cluster resource issues. Engage, and work with, MS when needed.
• Hardware – Take over for L2 team for out of warranty servers where site involvement is needed to engage OEM or 3rd party hardware support team. Own/manage/track to repair.
• Advanced server support – Own server issues outside of, or unresolvable by, L2 team skill sets
• Client support – Provide recommendations for configuration or other improvements to the environment.

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