ICT Analyst - Cloud Services at UNDP — Copenhagen, Denmark

About The Role

Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Background

The United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is the organization’s primary provider of high-quality products of ICT systems and Green Energy services to a global network of 155+ country offices and UNDP partners worldwide. Within ITM, the mission of the ITM Smart Infrastructure Services (SIS) is to “Create Smart Facilities, build local Capacity and Inspire and Movement”, which guarantees efficient, innovative, and sustainable management of technologies for UN facilities, and consistency with Sustainable Development Goals (SDGs). The Smart Facility solutions include Green Energy services, Connectivity, Security and IoT, and Cloud Infrastructure Services. ITM offers a framework of best practices to deliver resilient, highly available and sustainable business solutions that flourishing innovation throughout the organization.

The mission of the Cloud Infrastructure Services unit is to offer state of the art Cloud based solutions to the Organization, including Cloud platforms such as Microsoft Azure, Google Cloud Platform, Amazon Web Services, as well as cloud-based services such as Mobile Device Management and Cloud Printing service. We do this to maintain organizational productivity using technology, improve stakeholders well-being, optimize financial efficiency, and serve as a showcase for development at local level.

Under the overall guidance of the Cloud Infrastructure Services unit manager, Cloud Services Analyst is to provide technical support for Cloud-based services for the UNDP offices and business units across the globe. The incumbent is required to follow UNDP standard operating procedures for information technology service deliveries.

Duties and Responsibilities

Scope of Work

Contribute to the performance of UNDP Cloud platform(s)

Attend to incidents and service catalog requests for the Cloud platform
Periodically review and keep internal records on the Cloud platform up-to-date
Update Cloud platform to reflect changes in internal records

Support implementation of Cloud Platform(s) oversight controls

Ensure that all Cloud resources have required oversight controls applied
Monitor and troubleshoot oversight controls assignments
Review and advise on remediation actions for oversight controls non-compliances
Assist with implementation of remediation actions

Monitor Cloud Platform(s) costs and update budgets

Monitor and update technical controls for cost management
Escalate and follow up on budget exceptions
Recommend actions based on consumption forecasts

Monitor Cloud Platform(s) updates and health notifications

Monitor Cloud platform’s service health, changes and updates
Notify and follow up Cloud platform users about health events and upcoming platform changes

Guide and support with audits and assessments of Cloud Platform(s)

Perform periodic automated assessments of Cloud services
Assist in complying with audit and assessment requests

Report on compliance status of Cloud Platform(s) resources

Provide periodic reports on compliance status of Cloud platform resources and services
Participate in periodic service review meeting with vendors and suppliers

Facilitate in conducting the training and communications with stakeholders on compliance requirements and updates

Facilitate with periodic trainings and workshops on Cloud platform compliance to UNDP ICT community
Recommend updates to UNDP ICT Policies, Standards and Procedures as it relates to Cloud Platform(s)
Facilitate knowledge and capacity building, knowledge sharing and advocacy
Identify, synthesize and document best practices and lessons learned that are generated from the project and implementing partners.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

On the day-to-day basis, the Cloud Services ICT Analyst will be working with and directly reporting to the Manager of Cloud Infrastructure Services unit
The Global ICT Advisor/Chief of SIS has the overall responsibility to guide the team

Competencies

Core

Achieve Results: LEVEL 1

Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively: LEVEL 1

Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously: LEVEL 1

Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility: LEVEL 1

Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination: LEVEL 1

Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner: LEVEL 1

Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion: LEVEL 1

Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical

Digital - Data analysis

Ability to extract, analyse and visualize data to form meaningful insights and aid effective business decision making

Digital - Prototyping

Ability to make ideas tangible, at low costs early in the innovation process, to test and improve them through iteration. Using a ""build first"" approach, using visualising ideas and making things as a way of thinking. Ability to define what fidelity level is required for a test, define prototyping goals, or a hypotheses; evaluate results against these goals and reflect on unanticipated learning outcomes. Using prototypes to communicate a vision, develop shared understanding and create momentum around an idea

Digital - Tech literacy

Ability to apply new digital tools or adapting their original use to create new insights, fresh perspectives or develop solutions. Understand the potential as well as the limitations of certain technological developments; being able to identify how technology can add value when it's used as a ""means to an end"".

Information Management & Technology - IT Customer Support

Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable

Information Management & Technology - IT Research and Development

Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems

Information Management & Technology - IT Service Delivery & Operations

Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable

Information Management & Technology - Programming

Knowledge in programming concept, developing software program and management of application lifecycle. Knowledge of Oracle VCBS, Microsoft tools and equivalent an asset

Required Skills and Experience

Education

Advanced university degree (Master’s Degree or equivalent) in Computer Science, Engineering, or related discipline is required. OR
A first-level university degree (bachelor’s degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree

Experience

Applicants with a Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.
Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in the area of the Public Cloud Infrastructure Operations.

Required skills and competencies

Training or experience in the area of the Public Cloud Infrastructure Operations (GCP, AWS, Azure or Oracle Cloud) is required.

Desired additional skills and competencies

Experience and knowledge of computer network and network security technologies and their application in public cloud environment
Prior experience and knowledge of modern web application technologies and their implementation in the public cloud environment
Experience using automation tools and scripting languages
Experience and understanding of modern identity platforms like Azure AD
Understanding of application of cyber security principles, technologies, techniques and processes as they apply to public cloud infrastructure
Demonstrated experience and knowledge of project management methodologies, with ability to multi-task, prioritize workload and meet deadlines
Proven track record of excellent verbal and written communication skills with a positive attitude, actively contributing to the team by supporting projects and executing tasks as needed.
Required Language(s):
Fluency in English is required.
Working knowledge of other UN language is desirable

Professional Certificates

Any professional certifications related to the functional profile of the position will be an advantage

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.