Customer Care Executive - Call Centre - Vikhroli

About the Role

• ● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
• ● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities

• ● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
• ● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
• ● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
• ● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
• ● Needs to achieve monthly sales collection targets

Key Result Areas

• ● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
• ● Ensure to maintain CRM quality standards in each customer communication.
• ● Adhere to the benchmark & SOP prescribed in the training.
• ● To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills essential to the role)

• ● Attentiveness.
• ● Excellent telephone skills
• ● Clear communication skills
• ● Ability to use positive language.
• ● Time management skills and Good Typing speed
• ● Good interpersonal skills and ability to work with internal & external team
• ● Data Analysis

Educational Qualification / Other Requirement

• ● Graduation
• ● Liking for Telesales

Role Type / Key working relationships

• ● Individual Contributor
• ● Internal team
• ● External stakeholders
• What can you expect from RPCI?
• ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who

make our company what it is. We believe in

• ● Service
• ● Relationships
• ● Teamwork
• ● Responsibility
• DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
• welcoming to people of all backgrounds.