Patient Experience Officer

Job Summary To administer and support the patient life cycle to meet the company’s objectives of profitability, patient satisfaction, and stakeholder experience. To combine leadership skills with a desire to provide a positive patient experience to lead the patient success team. To organize and develop a way to measure how patient perceive the product and/or service the healthcare facility provides. Job Responsibilities 1 Ensure that a positive patient experience is well maintained in the area. Assist in planning, directing, and overall coordination of Guest Relations services. Interact directly with patients, families, visitors, and staff daily. Facilitate real-time service recovery by directly connecting with the patient and their family. Coordinate and maintain staff competency in the area of bereavement and family and patient-centered care. Serve as a bereavement resource while on duty. In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty Job Responsibilities 2 Oversee the day-to-day patient operations to ensure a delightful customer experience at all stages of the patient engagement. Assist the Director in coordinating with internal teams to deliver seamless patient service. Assist the Director in establishing value generating business partnerships. Oversee the day-to-day partner operations to ensure a fruitful partner experience Additional Responsibilities 3 Job Knowledge & Skills Strong Knowledge of the Healthcare industry Ability to analyze data in an accurate and time-efficient manner Understanding of confidentiality and safeguarding procedures Excellent customer service and the ability to communicate efficiently Interested in skills training and development Good at problem-solving and multitasking Professional, flexible, and positive Willingness to work as part of a team Ability to work autonomously Ability to work to a very high standard ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role Job Experience Minimum 4 years of experience (required) Experience work in healthcare facility (preferred) Minimum 2 years in GCC (preferred) Competencies Agility AI Fluency Cultural Competence L3 Emotional Support L3 Leadership Patient Advocacy L3 Patient Satisfaction Metrics L3 Patient-Centered Care L3 Quality Resilience Education Bachelor's Degree in any related field