Restaurant Shift Supervisor

P.F. Chang's Pay Range (based on experience): $19.00 - $23.00 / hour
Benefits we offer for this position:
All team members:
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Competitive pay
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Flexible scheduling
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Paid on the job training
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Opportunities for advancement – we promote from within
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Discounted meals
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Employee referral program
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Exclusive team member discounts
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Closed on Thanksgiving and Christmas at most locations
For qualifying team members:
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401(k) retirement plan (based on hours worked)
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Medical, dental and vision insurance (based on hours worked)
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Paid sick leave (in qualifying jurisdictions)
Hiring immediately for a full time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor.
Job Summary:
The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and including necessary components are included for each order, as well as cash handling.
Job Responsibilities:
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Fast, friendly, efficient, and courteous customer service to every customer whether on-line, on the phone, or in person.
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Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
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Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
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Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations resulting in satisfactory feedback.
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Responsibly and accurately handles money and inventory controls.
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Effectively open and securely closes the restaurant, establishes prep needed and assigns to staffs, and completion of all responsibilities for each shift.
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Supervises training of new Team Members, coaching and mentoring Team Members on culinary techniques and skills.
Job Requirements:
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Previous experience is not required – we will train you!
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Have a current Food Handler’s Card where applicable, or ability to obtain food handler’s card.
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Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
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Knowledge of proper sanitation practices and safety procedures.
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Ability to multitask and organize multiple types of orders at the same time.
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Ability to follow all company policies, procedures, and standards.
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Excellent customer service skills and etiquette.
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Must be able to communicate effectively.
Why work for us?
Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.
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