Retail Intern (Jan 2027 Intake)

About the Role

As a Retail Intern, you will gain hands-on experience in day-to-day retail operations and customer service. You will develop key skills in communication, sales support, and store management, contributing to enhancing the overall customer experience and operational efficiency.

Key Responsibilities

• Apply communication skills to perform various workplace tasks and ensure effective interaction with customers and colleagues.
• Produce business documents and reports using software such as Microsoft Office and/or Google Workspace.
• Manage customer needs and expectations, providing exceptional service and addressing inquiries or issues.
• Provide detailed information on products and services to customers, ensuring their needs are met.
• Handle service breakdowns and perform recovery actions to maintain customer satisfaction.
• Coordinate and check merchandise to ensure stock levels, presentation, and quality.
• Support and assist in organizing store and sales promotion activities.
• Collate performance data on store and sales promotion initiatives for analysis and reporting.
• Manage and process cash and non-cash payments accurately and efficiently.
• Gather feedback from customers and sales staff to improve service quality and store operations.
• Maintain appropriate inventory levels, ensuring stock availability and organization.
• Update and maintain the store’s database, ensuring accurate records for inventory, customer details, and promotions.

Requirements

• Current student or recent graduate in Retail, Business, Marketing, or related field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and/or Google Workspace.
• Ability to handle customer service tasks and resolve issues effectively.
• Strong attention to detail and ability to manage time efficiently.
• Enthusiasm for learning about retail operations and store management.

What We Offer

• Hands-on experience in a fast-paced retail environment.
• Opportunities to develop customer service, sales, and operational skills.
• Mentorship from experienced professionals.
• Potential career progression opportunities upon successful internship completion.

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