F&B Attendant

Your day-to-day

FINANCIAL RETURNS

• Assist with the preparation of functions and service
• Attends and participates in daily briefings and other meetings as scheduled

Comply with Time and Attendance Policies

PEOPLE

• Assist with the preparation of an outlet for service including
• To assist the Restaurant Managers with the delivery of F&B service in accordance with departmental standards and procedures.
• Establishes and maintains effective employee working relationships
• Communicates with the Outlet/Restaurant Manager any difficulties, guest comments and other relevant information.
• -Cleaning of equipment
• -Sorting of stores equipment
• -Cleaning and maintaining glassware for service
• -Cleaning and maintain flatware for service
• -Cleaning and maintain china for service
• -Preparing waiter stations
• -Preparing buffet service
• -Preparing service equipment and materials
• -Assisting with table preparation

GUEST EXPERIENCE

• Interacts with guests in each of the outlets to solicit comments.
• Actively participate in training and development programs and maximize opportunities for self-development
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Demonstrate service attributes in accordance with industry expectations and company standards including

• Being attentive to Guests
• Accurately and promptly fulfilling Guests requests
• Anticipate Guests needs
• Maintain a high level of knowledge which affects the Guest experience
• Demonstrating a ‘service’ attitude
• Taking appropriate action to resolve guest complaints

RESPONSIBLE BUSINESS

Mise-en Place and Food Preparation

• Assist with receiving and storage of goods
• Clean and maintain equipment and premises
• Maintain hygienic standards and procedures
• Assist with cellar operations

Mini Bar duties including

• Filling mini-bar trolleys
• Checking used stock against issued stock
• Replacement of stock in accordance with mini-bar procedure
• Recording of replacement of stock
• Billing procedures in line with hotel policy
• Ordering of mini-bar items
• Storing of mini-bar items
• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

Comply with Company Grooming Standards

• What we need from you
• Preferably with a University degree
• At least two years in Hotel & Restaurants capacity
• Excellent English skill, both oral and written
• Presentable and a team player
• How do I deliver this?
• We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
• Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner