AI Automation QA (Night Shift)

Key Accountabilities

• Definition and execution of testing and quality assurance strategies for AI‑enabled workflows
• Continuous evaluation and monitoring of system behavior in production environments

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Contribution to auditability, risk management, and continuous quality improvement
Principal Responsibilities

• Define quality criteria and testing strategies for agent workflows, covering accuracy, latency, safety, compliance, and operational risk
• Build automated evaluation harnesses to assess agent performance, including hallucination rates, tool misuse, policy violations, and task success
• Implement continuous production monitoring to detect anomalies, quality degradation, and emerging safety concerns
• Develop and maintain automated test suites using Playwright for UI testing and custom scripts for API and workflow validation
• Apply LLM evaluation frameworks to assess output quality, regression, and system drift over time
• Produce and maintain dashboards and reports that communicate quality metrics and trends to engineering and stakeholders
• Develop and maintain runbooks for common failure modes and contribute to incident response activities
• Collaborate closely with developers to improve prompts, tool definitions, and workflow designs based on test results
• Ensure testing, logging, and monitoring practices align with data privacy, audit, and regulatory requirements

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Knowledge, Skills & Experience
Essential

• Minimum 3 years’ experience in QA, test automation, or DevOps roles (or 2 years with direct experience testing AI or ML‑enabled systems)
• Strong Python skills for test automation, evaluation harnesses, and basic data analysis
• High attention to detail, with a focus on issues that materially impact reliability and user trust
• Comfort working with evolving tools, frameworks, and testing practices

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Collaborative mindset, using evidence‑based insights to influence product and engineering decisions
Technical Skills (Required)

• Programming: Python (test automation, evaluation harnesses, data analysis)
• UI Automation: Playwright (end‑to‑end workflow testing)
• AI Evaluation: Deepeval, RAGAS, Evidently.AI (LLM quality, drift, and regression analysis)
• Workflow Testing: API and agent workflow validation using custom scripts

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Monitoring: Production quality monitoring and anomaly detection
Desirable

• Pytest or equivalent testing frameworks
• SQL for querying logs, metrics, or evaluation datasets
• Prometheus, Grafana, or similar monitoring tools
• Familiarity with hallucination detection and AI safety patterns
• CI/CD pipelines and Git‑based workflows

WTW is an Equal Opportunity Employer