Dynamics CRM Functional Lead

• Participates in every aspect of the implementation from analyzing the customer’s business requirements to configuring the Microsoft Dynamics application to meet the customer’s needs.
• Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.
• Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality.
• Understands the key activities and deliverables for the client engagement and internal projects.
• Is responsible for documenting the business requirements, which express what actions a solution must take and what outcome is expected.
• Facilitates the BHP Billiton’s decision-making process and develops the functional design document that will drive the development process (if modifications/customisations are required, either to processes or to the Microsoft Dynamics application.)
• Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application.
• Functional/Technical Skills
• Demonstrated ability to:
• Analyze and understand business problems.
• Model data and processes.
• Conduct workshops and training sessions.
• Plan and carry out system and user acceptance testing.
• Familiar and experienced in:
• Core application functionality
• Implementation Methodology
• Application technology stack
• Microsoft Dynamics CRM and ADX studio expertise
• Industry Knowledge
• Successful completion of applicable Microsoft Dynamics CRM certification exams.

All your information will be kept confidential according to EEO guidelines.