Medical Services Manager

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

The Medical Services Manager is responsible for leading and managing a team of highly skilled medics/advanced first aiders who provide 24/7 emergency response and medical support across the property.

You will play a key role in maintaining high clinical standards, strengthening clinical governance frameworks and ensuring delivery of professional, responsive and patient-focused care for workers and guests.

Applicants must be available to work a minimum of 80 hours per fortnight on site and be flexible to cover weekend shifts during our busiest period.

Key responsibilities

• Lead, coach and development of a team of medics/advanced first aiders (24/7 coverage)
• Support, Input, Implement and Maintenance of Clinical Governance Framework, ensuring compliance with clinical standards, protocols and best practice
• Oversee clinical procedures, documentation standards, training and competency programs
• Ensure regulatory requirements alignment and Crown Group alignment
• Provide leadership across roster (4 on 4 off rolling roster) but flexibility to support on call 24/7 service
• Create professionalism, accountability and continuous improvement within own team
• Manage operational readiness including equipment, clinical supplies and response capability
• Collaborate with HSW, Security and other Ops leaders to ensure seamless incident response across the complex
• Support analysis of trends and medical data to inform prevention and improvement strategies and initiatives

About you

• Actual experience leading medical emergency response/first responder teams
• Diploma Emergency Medical Response / Paramedic or Occ Health Nurse (not enrolled)
• Strong understanding of Clinical Governance protocols and medical quality standards
• People Leading coaching and developing
• Decisive and solution focused in high pressure situations (Calm level headed)
• 24/7 support experience
• Highly agile, adaptable and hands on leadership style
• Strong communication skills and stakeholder engagement
• Large venue/site/events experience

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.