Store Supervisor

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• Assist the Cluster Lead in managing REFASH offline stores assigned to you
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• Responsible for the financial/sales performance for offline stores under your care
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• Drive offline sales efforts
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• Execute offline business strategies
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• Assist to prepare monthly sales report and analytics
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• Visual merchandising
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• Ensure monthly inventory acquisition targets for online/offline are achieved
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• Work with the central team to manage stock levels and merchandise flow
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• Ensure high service and operational standards at offline stores
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• Ensure operational processes and sales/service standard are adhered to at all times
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• Organise all store operations and allocate responsibilities to retail associates
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• Hiring and scheduling of full-time and part-time retail associates
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• Conduct training for new hires on best practices and SOPs
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• Review and approve monthly timesheets and work schedules
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Sellers Management

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• Evaluate normal daily drop-offs
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• Evaluate Instant Cash Out drop-offs
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• Communicate offer amount
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• Resolve sellers dispute
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• Any other ad-hoc tasks required by the Company.

Experience & Background

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• Experience working in fashion retail
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• Currently at Assistant Store Supervisor / Store Supervisor level in fashion retail, or a Senior Retail Associate ready to step up into a supervisory role.
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• Proven track record of driving sales and optimizing store performance.

Skills & Competencies

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• Strong analytical skills with the ability to interpret sales data and trends.
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• Excellent stakeholder management and cross-functional collaboration abilities.
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• Ability to manage multiple projects, including event planning and store launches.
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• Problem-solving skills to address operational challenges and drive solutions.
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• Strong communication and negotiation skills for lease and vendor management.
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• Leadership and team motivation capabilities to support ARP well-being and performance.

Other Requirements

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• Willingness to travel between store locations as needed.
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• Flexibility to work during store openings, events, and peak business periods.
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• Able to work at move between stores when required (Prangin Mall and upcoming Sunshine Central)
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