VP, Senior Voice Engineer, Future Ready Technology, Group

About The Role

Role Summary

Responsible for designing, implementing, and supporting enterprise voice and unified communications platforms, ensuring high availability, regulatory compliance, and optimal performance across the organisation.

Key Responsibilities

Design, deploy, and maintain enterprise voice platforms (e.g., Cisco CUCM, Teams Direct Routing, SBCs)
Ensure compliance with regulatory recording requirements (e.g., financial services mandates)
Manage and optimise call routing, dial plans, and telephony integrations
Support incident management, troubleshooting, and root cause analysis
Collaborate with security, network, and infrastructure teams on system hardening
Lead or support migrations (e.g., CUCM to cloud/Teams transformations)
Maintain documentation, architecture diagrams, and audit-ready artifacts
Engage vendors and manage third-party service providers
Monitor system performance and implement continuous improvements

Required Skills & Experience

Strong hands-on experience in Cisco CUCM, Voice Gateways, and SIP protocols
Knowledge of Microsoft Teams Direct Routing and SBC (e.g., AudioCodes)
Understanding of network concepts (QoS, NAT, firewall traversal for voice/video)
Experience with compliance recording solutions (e.g., NICE, Verint)
Familiarity with enterprise ITIL processes (incident, problem, change management)
Strong troubleshooting and analytical skills
Cisco certifications (CCNP Collaboration or equivalent)
Experience in financial services or regulated industries
Exposure to cloud voice (Azure, Webex, Zoom)
Knowledge of automation/scripting for operational efficiency
Strong stakeholder management
Problem-solving mindset
Attention to detail (especially for audit/compliance)
Ability to work in high-pressure production environments