Technical Support Analyst at Procom Consultants Group

About The Role

On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas.

Provide both reactive and proactive assistance to all external customers
Troubleshoot and resolution of open incidents
Troubleshoot/qualify incidents before escalating into Tier-II
Liaise with Tier-II, to facilitate feedback
Record and document all issues related to the customers
The creation of documented solutions for both internal and external support web-pages

Familiarity with cooperate network infrastructures
Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)
A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.
Basic Administration/Maintenance of Microsoft SQL Server.
Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
At least two years of full time experience in customer care/customer support.
Advanced writing and verbal communication skills.
Ability to multi-task and prioritize job requirements.
Strong personal organization skills.
Bachelor’s degree preferred, but not required.
McAfee’s product knowledge is a plus

"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.