Technical Support Analyst

Technical Support Analyst

On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas.

Technical Support Analyst Job Details

• Provide both reactive and proactive assistance to all external customers
• Troubleshoot and resolution of open incidents
• Troubleshoot/qualify incidents before escalating into Tier-II
• Liaise with Tier-II, to facilitate feedback
• Record and document all issues related to the customers
• The creation of documented solutions for both internal and external support web-pages

Technical Support Analyst Mandatory Skills

• Familiarity with cooperate network infrastructures
• Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)
• A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.
• Basic Administration/Maintenance of Microsoft SQL Server.
• Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
• At least two years of full time experience in customer care/customer support.
• Advanced writing and verbal communication skills.
• Ability to multi-task and prioritize job requirements.
• Strong personal organization skills.
• Bachelor’s degree preferred, but not required.
• McAfee’s product knowledge is a plus

Technical Support Analyst Start Date

ASAP

Technical Support Analyst Assignment Length

12+ Months

• "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
• All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.