Senior Software Engineer at Clera — United States

About The Role

About the Role

A role on a hospitality focused AI platform team responsible for building and maintaining end to end AI systems. You will own substantial parts of the stack and work with a flat team to ship impactful features that improve guest interactions and operations.

What You'll Do

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Design and implement the response generation and orchestration pipeline for AI agents.
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Develop and ground knowledge retrieval to ensure accurate and current data in conversations.
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Build tool orchestration layers for multi step workflows and handle third party API failures gracefully.
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Create evaluation frameworks and observability controls to monitor quality and reliability.
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Collaborate on interfaces that allow non technical stakeholders to adjust agent behavior.
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Extend systems to voice conversations including real time transcription and tool use.
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Optimize for speed and cost through routing, caching, and prompt refinement.
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Own infrastructure, data pipelines, integrations, and API work that underpin the platform.

What We're Looking For

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5+ years of professional software engineering experience and a track record of shipping production systems
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Experience across full stack and comfort solving problems across backend, frontend, data pipelines or infrastructure
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Strong background in retrieval pipelines, knowledge grounding, or multi step workflows
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Familiarity with AI model selection, routing, prompt optimization, and cost or latency considerations
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Experience building observability, tracing, and debugging for complex pipelines
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Proficiency in at least one backend language such as Python, Go, Rust, or Java
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Hands on experience integrating with third party APIs and handling production failure modes
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Strong communication skills and ability to influence product decisions