Eligiblity Associate at Mindlance — Memphis, United States

About The Role

Work Schedule: Mon-Fri 8-5 OR 10-7.

Please find the Job Description Below

POSITION SUMMARY

The primary function/purpose of this job.

The primary goal of this position is to effectively transition patients’ information, received via fax and/or client partner download, into our client database program and prepare necessary files to expedite the process of getting patients started on client product. This entails performance of part or all of the essential job functions listed below.

ESSENTIAL FUNCTIONS

The 5 or 6 major task areas required of the incumbents to successfully perform in this job. This list should address at least 80 percent of the job’s content. Weight:

Review incoming referrals for completeness of and confirm FDA requirements are met. These are typically received via facsimile, Web portal or client partner download. 10%
Answer all Incoming calls on Hotline quickly and efficiently, evaluate their need and respond or disseminate call to appropriate member of team. 30%
Accurately enter preliminary patient information into client database system and send fax confirmation to physician office or home care. Prepare patient file and attach all necessary documentation and correspondence and assign referral to the appropriate RA/CSR. 20%
Make up to 2 attempts at a connection call to patient/family to introduce our program and screen for eligibility for free drug program. Reopen cases in database as requested for Insurance changes and reauthorizations as they expire. 20%
Accurately enter orders for drug placed by phone and fax from homecare centers and pharmacies. Answer inquiries regarding status of orders placed. 10%
Generate and mail brochures, letters and patient authorization forms to patients for completion, as well as follow up letters for same. Send fax updates to physicians
Other duties as needed. 3%
Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures. 2%

Minimum requirements to competently perform the key responsibilities
of this job in terms of educational background, work experience,
licenses/certifications or other knowledge, skills, and abilities.

High

school graduate with a minimum of 1-2 yrs data entry and or customer
service experience, preferably in the health insurance industry.
Knowledge of medical terminology, prior authorizations and appeals required.
Detail oriented with good analytical skills.
Excellent written and verbal communication skills with the ability to interact well at all levels
Must be well organized and have the ability to multi task.
Computer proficiency in MS Office applications
Pharmaceutical/Medical insurance reimbursement knowledge preferred.