Customer Support Specialist

Job Overview

We are looking for a Customer Support Specialist who can handle customer queries efficiently, ensure quick resolution, and provide a seamless customer experience.

Key Responsibilities

Customer Onboarding

• Handle customer queries via calls, chats, and emails
• Resolve issues in a timely and professional manner
• Maintain records of customer interactions
• Coordinate with internal teams for issue resolution
• Ensure high customer satisfaction and retention

Requirements

• 1–3 years of experience in customer support or similar role
• Good communication skills (English + Hindi preferred)
• Basic understanding of CRM tools is a plus
• Ability to work in a fast-paced/startup environment
• Strong problem-solving and interpersonal skills

Preferred

• Experience in handling high-volume customer queries
• Exposure to tech/product-based companies