Solutions Engineer

Join PocketHealth, a mission-driven company dedicated to improving healthcare accessibility. As a Solutions Engineer, you will be a technical subject matter expert, working closely with the Sales team and engaging with hospital IT leaders, security teams, and radiology operations stakeholders. You will own the technical work that keeps deals moving, including customer calls, security reviews, RFP responses, and statements of work. This is a customer-facing role from day one, and you will have the opportunity to grow into full ownership of a segment of the business.

• Assurer la liaison technique avec les clients et les prospects, en répondant à leurs questions sur l'architecture, l'intégration et l'infrastructure.
• Rédiger et examiner la documentation technique nécessaire pour faire avancer les affaires, y compris les réponses aux RFP, les déclarations de travail et la documentation de portée.
• Collaborer avec les équipes internes pour traduire les exigences techniques des clients en demandes de fonctionnalités internes ou de construction.

• Based in the GTA, with the ability to work from our downtown office twice per week
• Comfort operating across both strategic and routine work. Some of this job is high-stakes solutioning on complex deals; some of it is disciplined, careful documentation, and both matter
• 5-10 years in a customer-facing technical role: solutions engineering, sales engineering, solutions architecture, technical account management, or implementation consulting
• Experience working in an early stage, high-growth environment, where speed and flexibility are paramount
• A genuine interest in information security. You do not need to arrive as a security analyst and we will ramp you, but the curiosity has to be there, because a meaningful share of this role is security review work and understanding how to safely deploy technology
• Understanding of best practices and proper use cases for healthcare protocols, identity and access management, public cloud services, and data handling
• Strong written communication. Much of your output is documentation another party will make a purchasing decision against
• A working understanding of enterprise architecture(hybrid and public cloud), systems, and infrastructure, and the confidence to discuss it credibly with hospital IT teams, executive leadership, and security
• You can do amazing things at PocketHealth. You can positively impact the healthcare journey for millions of people, while building your career and developing your skills
• It doesn’t have to be one or the other. It has been a part of our mission since our founding to empower patients & make healthcare accessible to all, and we know this can only be achieved with a team of diverse perspectives that is representative of the Patient & Provider communities we serve
• Experience working with healthcare organizations and their systems, including large Epic installations and provincially integrated environments
• Understanding of AI safety and quality including: model types, training, evaluation criteria (bias, hallucination), and deterministic guardrails
• Familiarity with healthcare interoperability standards (HL7, DICOM, FHIR) and imaging or radiology workflows
• Exposure to SOC 2, vendor risk assessments, or healthcare privacy regimes such as PHIPA/ PIPEDA or HIPAA