Part-Time Ecommerce Customer Service Specialist

Part-Time Ecommerce Customer Service Specialist – $25–$27/hour
Secaucus, NJ | 20-25 hours per week
Dana-co is seeking an experienced customer service professional to support customers shopping our portfolio of intimate apparel brands. This is a consistent, three-day-per-week position offering hands-on experience with ecommerce orders, returns, shipping, inventory, and customer care.
The ideal candidate has supported customers for an ecommerce, retail, apparel, beauty, or consumer-products business. Shopify experience is preferred.

Responsibilities

• Respond to Ecommerce customers by email, live chat, and Gorgias.
• Assist with product, sizing, order, shipping, return, exchange, and refund questions.
• Process and monitor orders through Shopify and other ecommerce systems.
• Investigate delayed, incomplete, or incorrectly fulfilled orders.
• Coordinate with warehouse staff to resolve inventory and shipping issues.
• Identify and report website, pricing, promotion, or product-information errors.
• Provide professional, timely service and follow customer issues through resolution.

Qualifications

• Prior ecommerce customer service experience is required. Shopify experience is preferred
• Experience with Gorgias is strongly preferred.
• Experience with Amazon Seller Central, Loop Returns, or BlueCherry is a plus.
• Apparel, fashion, lingerie, or consumer product experience is preferred.
• Strong written communication, organization, and problem-solving skills.

Dana-co is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.